Candidate
Employer
Remote Robotics Operator
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Job Description
Operations Specialist, Remote Assistance | DoorDash
The Tone:
This is a full-time operations role at DoorDash, specifically within DoorDash Labs, an independent team exploring robotics and automation. DoorDash is a technology and logistics company focused on empowering local economies by transforming last-mile logistics. This role is crucial for managing robots on public roads, providing essential feedback for ongoing system improvements, and ensuring that daily operations run smoothly for a service used by millions of people.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote
• Team: DoorDash Labs; reports to a shift lead.
• Mission: To manage and support robots on public roads, providing feedback to improve system efficiency and ensure smooth operations.
• Tech Stack: Google Suite (Sheets, Docs, Slides, Forms, Calendar), Slack, Jira
What You’ll Actually Do
• Culture: Foster a culture of safety, inclusivity, and open communication within the team.
• Software Proficiency: Become proficient in the specialized software utilized for Remote Assistance operations.
• Robot Support: Support robots by effectively using the remote system to address their various operational needs.
• System Improvement: Collaborate with the team to identify inefficiencies and offer actionable feedback to shift lead(s) for continuous team efficiency improvements.
• Operator Aid: Aid operators in their daily activities, ensuring consistent adherence to Remote Assistance operational standards.
The Must-Haves
• Background: 2+ years of experience in autonomous and/or robotics operations, foundational for managing complex robotic systems on public roads.
• Experience: Proven experience utilizing Jira or similar issue reporting/ticketing tools to efficiently collect feedback, schedule necessary fixes, and meticulously track progress on operational issues.
• Skills: Demonstrably strong proficiency in Google Suite applications including Sheets, Docs, Slides, Forms, and Calendar; ability to communicate clearly and effectively, both in writing and verbally, primarily via Slack; self-motivated, quick to learn, and capable of performing consistently well under pressure; highly organized and exceptionally attentive to detail in all tasks; commitment to fostering a strong safety culture by consistently ensuring all operations are conducted safely and efficiently.
