Remote Entry-Level IT Support Specialist

Job Description

Information Technology Support Specialist | Careerscape

The Tone:
This is a full-time, remote entry-level role for a client supported by Careerscape, located within the United States. Careerscape operates as a staffing and recruiting firm that connects professionals with various employers across technology, operations, administration, and business services. This specific role is crucial for ensuring smooth day-to-day technology operations, supporting users, troubleshooting technical issues, and maintaining systems for the client organization. It represents an excellent pathway for individuals aiming to build a career in IT support or technology operations.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $65000–$90000 yearly
• Mission: This role ensures smooth day-to-day technology operations and provides essential technical assistance to users.
• Tech Stack: Microsoft Office, Google Workspace, ticketing systems

What You’ll Actually Do
• User Support: Provide technical support to users via email, chat, and dedicated ticket systems.
• Troubleshooting: Troubleshoot software and basic system issues, escalating complex technical problems when necessary.
• Documentation: Document support requests, their resolutions, and contribute to updating internal knowledge documentation.
• System Operations: Monitor systems for routine issues, resolve them, and support onboarding and technology setup processes.
• Project Assistance: Assist with special projects, administrative tasks, and contribute to process improvement initiatives.

The Must-Haves
• Background: High school diploma or equivalent required, with an Associate’s or Bachelor’s degree preferred. Interested in building a career in IT support, technology operations, systems administration, or technical services.
• Experience: 0-2 years of experience in customer service, administration, IT support, or related roles.
• Skills: Strong communication and problem-solving skills, basic computer and troubleshooting skills, and familiarity with Microsoft Office and Google Workspace. Ability to manage multiple priorities effectively with strong attention to detail and a professional mindset.
• Bonus: Help desk or customer support experience. Exposure to ticketing systems. Basic knowledge of hardware and software troubleshooting. Experience with documentation and reporting. Interest in information technology and support services.