Entry-Level Tech Support Associate

Job Description

Entry-Level FinTech Support Associate | Talent Edge Recruiting

The Tone:
This is a full-time role for a growing technology company, located in Scottsdale, AZ. While the company’s specific products aren’t detailed, this role is critical as the first point of contact for merchants, solving real-world problems and delivering excellent customer experiences. It is a true career launch opportunity, designed to offer recent graduates or early-career professionals hands-on experience, mentorship, and a clear path for advancement within the organization. Many team members begin in this position and progress to other roles across the company.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Scottsdale, AZ
• Pay: $17–$18 hourly
• Mission: This role supports merchants by troubleshooting account and technical issues and providing solution-focused support.
• Tech Stack: internal CRM system

What You’ll Actually Do
• Support: Provide friendly, solution-focused support to merchants via inbound calls and emails.
• Troubleshoot: Diagnose and resolve account and technical issues, actively managing support tickets.
• Document: Track and meticulously record all cases using the internal CRM system.
• Communicate: Engage with merchants clearly, professionally, and with active listening to understand their needs.
• Learn: Rapidly acquire proficiency in new tools, systems, and processes within a changing environment.

The Must-Haves
• Background: Recent graduates or early-career professionals seeking a foundation in technology support, with an interest in FinTech.
• Experience: Previous customer-facing experience in fields such as restaurant, retail, or hospitality.
• Skills: Strong communication and interpersonal skills; organizational and adaptability skills; problem-solving ability, especially under pressure; positive attitude and eagerness to learn.
• Bonus: Motivation to build a long-term career within the organization.