Reception Desk Assistant

Job Description

Reception Desk Assistant | Northcentral Technical College (NTC)

The Tone:
This is a full-time role at Northcentral Technical College (NTC). NTC provides outstanding career opportunities within a modern campus environment, fostering collaborative learning and work. The college is dedicated to helping students and positively impacting the community, making this role vital for supporting both student success and campus safety through welcoming visitors and administrative assistance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Wausau, WI
• Pay: $21.67 hourly
• Team: Supports the Student Services Team and the Safety & Security Team
• Mission: Serve as the primary front desk contact, providing essential administrative and customer service support across Student Services and Safety & Security.
• Tech Stack: Workday, Canvas, Formstack, Microsoft Office (Outlook, Word, Excel, PowerPoint), Perceptive Content, Schooldude, Cisco phone systems

What You’ll Actually Do
• Front Desk Management: Serve as the initial point of contact at the main entrance, greeting and directing visitors and students to appropriate campus locations and checking in students for appointments.
• Communication Hub: Answer the College switchboard, respond to general inquiries, and route calls and ticketing system requests to the appropriate departments.
• Student Services Support: Assist students with scheduling appointments, registering for courses, and provide basic information regarding admissions, financial aid, academic appeals, and document submission.
• Record Keeping: Manage and maintain student files, including required admission documentation such as transcripts and test scores, ensuring accuracy and confidentiality.
• Safety & Security Administration: Provide comprehensive administrative support to the Director of Safety and Security, including scheduling, preparing reports, maintaining confidential records, and coordinating safety initiatives.

The Must-Haves
• Background: One-year post-secondary education (Certificate or equivalent) or equivalent knowledge and skills gained through occupational experience, or a combination.
• Experience: Less than one year of prior experience delivering exceptional customer service to diverse individuals.
• Skills: Proficiency in College software applications including Workday, Canvas, Perceptive Content, Formstack, Schooldude, Cisco phone systems, Outlook, Word, Excel, and PowerPoint; ability to manage documents, multitask across computer applications, and utilize multiple screens. Excellent organizational skills, demonstrated confidentiality, accuracy, independent judgment, initiative, courtesy, tact, and professional verbal and written communication are essential.