Project Intern – Operations Support

Job Description

Arbitration Strategy Project Intern (TikTok Shop – US Operation) – 2026 Start (BS/MS) | TikTok

The Tone:
This is an internship at TikTok, located in Los Angeles, CA. TikTok is a leading global destination for short-form mobile video, aiming to inspire creativity and bring joy through its platform. This role supports the TikTok Shop US operation, contributing to a unique customer experience and building an innovative e-commerce ecosystem. The position helps scale the phenomenon of content and creator commerce, shaping the future of shopping for brands, creators, and shoppers.

The TL;DR
• Role: Internship
• Type: Intern
• Location: In-person, Los Angeles, CA
• Pay: $23.75 hourly
• Team: TikTok Shop US operation team
• Mission: Improve platform dispute processes and the overall user and merchant experience for TikTok Shop US.
• Tech Stack: Excel, dashboards

What You’ll Actually Do
• Analyze: Identify common issues in platform disputes using data and user and merchant feedback to improve processes.
• Document: Improve after-sales dispute guidelines and service workflows across various scenarios and categories.
• Support: Enhance the overall platform experience by reviewing policies, tracking feedback, and coordinating with cross-functional teams like Product and Operations.
• Monitor: Track key business metrics, flag potential issues or unusual trends, and assist in follow-up actions and improvements.

The Must-Haves
• Background: Currently pursuing a Bachelor’s or Master’s degree in Business, Management, Data Science, or a related major. This is an entry-level intern position.
• Experience: Proven experience in operations, program, or project management, including hands-on SOP development; proven experience analyzing data to identify trends or insights for team decisions and process improvements. Must be able to commit to at least a 3-month internship period.
• Skills: Problem-solving and analytical thinking, ability to collaborate effectively with cross-functional teams, basic data analysis tools (e.g., Excel or dashboards) and data interpretation, proactive attitude with a willingness to learn, take ownership of tasks, and maintain awareness of potential operational risks.
• Bonus: Experience in LLM applications, enthusiasm for the application of AI in e-commerce services and an innovative spirit, understanding of e-commerce platform rules, with relevant experience in strategic operations and service experience operations of large e-commerce platforms.