Project Intern – Creator Commerce Operations

Job Description

Business Analyst Project Intern(TikTok- Operations) – 2026 Start (BS/MS) | TikTok

The Tone:
This is an internship at TikTok, located in Los Angeles, CA. TikTok is the leading destination for short-form mobile video, with global headquarters in Los Angeles and Singapore, and offices worldwide. This role is crucial for helping scale the #TikTokMadeMeBuyIt phenomenon, pioneering Content & Creator commerce in the US, and building an innovative, secure, and intuitive e-commerce ecosystem for users. The intern will gain practical skills and a deeper understanding of career interests through impactful short-term projects.

The TL;DR
• Role: Internship
• Location: In-person, Los Angeles, CA
• Pay: $23.75 hourly
• Team: TikTok Shop US operation team, responsible for building e-commerce partnerships and delivering high-quality products and unique customer experiences.
• Mission: To contribute to the TikTok Shop US operations team by engaging in impactful short-term projects to improve operational strategies and advance creator commerce.
• Tech Stack: Microsoft Office products: Excel, Word, Outlook, PowerPoint, MS Project

What You’ll Actually Do
• Operations Knowledge: Develop deep knowledge across all e-commerce creator operations building processes.
• Partner Relationships: Build close relationships with all cross-functional partners to understand respective business units and priorities.
• Opportunity Identification: Identify new and existing opportunities to improve operational strategies, drive efficiency, and increase productivity.
• Framework Establishment: Establish best-in-class frameworks for cross-functional ways of working.
• Project Engagement: Engage in defined projects focusing on Creator Performance Management, high potential TikTok Creator incubation, and Merchandising and matchmaking for top e-commerce creators.

The Must-Haves
• Background: Currently pursuing an Undergraduate or Master’s degree in Business or a related discipline.
• Experience: Experience in program or project management, consultancy, change management, or operations strategy, with proven ability in owning projects from inception to implementation. Experience includes process optimization and scaling efficiency initiatives, and managing or working within cross-functional teams.
• Skills: Strong data analytical skills, experienced in using data and metrics to drive decisions, and expert in Microsoft Office products: Excel, Word, Outlook, PowerPoint, and MS Project.
• Bonus: Experience in Ecommerce or Tech organizations is preferred, along with experience working in matrix and/or global organizations.