Project Intern – Business Operations

Job Description

Business Operations Project Intern (Content Operations – TikTok-Operations-Operations Efficiency) – 2026 Start | TikTok

The Tone:
This is an internship at TikTok, located in Los Angeles, CA. TikTok is the leading global destination for short-form mobile video, dedicated to inspiring creativity and bringing joy to its users. The company’s mission is supported by diverse global teams who create value for communities, inspire creativity, and ensure authentic self-expression. This role is within the Content Operations team, which is vital for empowering entertainment, sports, and publishing creators and partners worldwide. It focuses on enhancing the experience of creating Professionally Generated Content (PGC) on the platform, driving creativity in the short-video space. As a Project Intern in the Operations Strategy team, you will contribute to impactful short-term projects aimed at driving effectiveness and efficiency of operational programs and management, gaining hands-on experience and developing practical skills while addressing real-world challenges.

The TL;DR:
• Role: Internship
• Type: Temporary
• Location: In-person, Los Angeles, CA
• Pay: $23.75 hourly
• Team: Operations Strategy team, focused on driving effectiveness and efficiency of Ops programs and management
• Mission: Build and embed a centralized operational infrastructure to improve decision-making quality and speed across teams.

What You’ll Actually Do:
• Infrastructure Development: Build and embed the centralized operational infrastructure, encompassing workflows, Standard Operating Procedures (SOPs), and comprehensive reference documents. This infrastructure will serve as a foundational resource for various teams, designed to significantly improve the quality and speed of decision-making across the organization.
• Efficiency Automation: Utilize Artificial Intelligence (AI) to scale the impact and enhance the efficiency of critical business workflows. This involves identifying opportunities where AI can streamline processes, thereby maximizing operational output and effectiveness.
• Operational Insight: Review and gain a deep understanding of the operations within the Professionally Generated Content (PGC) organization, the broader Operations teams, and other cross-functional (XFN) organizations. This learning process is essential for identifying areas for improvement and innovation.
• Workflow Design & Strategy: Develop and implement critical workflows that are directly tied to achieving measurable impact and desired business results. Following this, actively ideate and contribute to the development of the future roadmap for operational improvements and strategic initiatives.
• Project Contribution: Contribute to impactful short-term projects within a professional environment, applying acquired knowledge to real-world challenges and developing practical business operations skills.

The Must-Haves:
• Background: Entry-Level. Candidates must be currently pursuing a Bachelor’s degree.
• Experience: Not specified in years. The role requires demonstrated strong analytical skills to effectively diagnose problems and derive insights. It also demands excellent organizational skills, including the proven ability to efficiently manage and optimize complex workflows within an operational setting.
• Skills: Analytical problem-solving; Workflow management and optimization; Organizational proficiency.
• Bonus: A strong interest in engaging with various parts of the TikTok organization and fostering cross-functional collaboration. An understanding of the digital content ecosystem, particularly related to short-form video and Professionally Generated Content, is also preferred.