Project Intern

Job Description

About the Company: TikTok

TikTok is the leading global destination for short-form mobile video, with a mission to inspire creativity and bring joy. Headquartered in Los Angeles and Singapore, TikTok also maintains offices in major cities worldwide, including New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. The company emphasizes a culture of inspiring creativity, authentic self-expression, discovery, and connection.

TikTok’s values center around curiosity, humility, and making an impact in a rapidly growing tech environment. They encourage an “Always Day 1” mindset, fostering resilience, continuous learning, and innovation to achieve breakthroughs for their employees, the company, and users.

Diversity & Inclusion: TikTok is committed to creating an inclusive workplace where all employees are valued for their skills, experiences, and unique perspectives. They strive to reflect the diverse communities they reach globally and are passionate about celebrating diverse voices within their organization.

Accommodation: TikTok provides reasonable accommodations during the recruitment process for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.

About the Job: Project Intern (TikTok Shop US Operation Team)

This internship offers an opportunity to engage in impactful short-term projects, providing real-world professional experience and practical skills through on-the-job learning in a fast-paced environment. Interns will develop a deeper understanding of their career interests. The role requires a commitment of at least 3 months. Applications are reviewed on a rolling basis, so early application is encouraged.

About the Team:
The commerce industry is experiencing tremendous growth, making it a highly competitive space. TikTok aims to revolutionize shopping by bringing discovery, inspiration, and joy back to the experience, positioning TikTok as the commerce channel of choice for merchants, creators, and affiliates. The team is dedicated to scaling the viral phenomenon of #TikTokMadeMeBuyIt and pioneering Content & Creator commerce in the US. They are an entrepreneurial group passionate about shaping the future of shopping, aiming to make TikTok the leading, on-trend commerce platform for brands, creators, and shoppers.

The TikTok Shop US operation team specifically focuses on delivering high-quality products and a unique customer experience via TikTok. With over 1 billion loyal global users, TikTok is seen as an ideal platform to offer a new and improved e-commerce experience. The team is responsible for building TikTok’s e-commerce partnerships in the US and is looking for passionate individuals to help construct an innovative, secure, and intuitive e-commerce ecosystem.

Responsibilities:

• Policy Analysis & Summarization: Review and analyze existing policies and documents, then summarize and synthesize key points into concise one-pagers for internal use.
• Feedback Consolidation: Gather feedback from the account management team and consolidate it into actionable suggestions for cross-functional teams.
• Process Improvement: Identify opportunities to improve existing processes and create or modify documentation to support these improvements.
• Communication & Follow-up: Assist in communicating and following up on key governance-related initiatives internally, providing timely feedback and updates to ensure alignment among stakeholders.
• Action Plan Progress: Ensure timely progress against established improvement action plans.
• Business Needs Liaison: Liaise with Global Network and Ecosystem (GNE) Points of Contact (POCs) to communicate business needs effectively.

Qualifications:

Minimum Qualifications:

• Education: Currently pursuing an Undergraduate or Master’s degree, with a preference for fields such as Business, Marketing, E-commerce, or related disciplines.
• Experience: Proven experience in e-commerce operations, management, or a related field.
• Communication: Strong communication and interpersonal skills, essential for working effectively with cross-functional (XFN) teams.
• Work Environment: Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Skills: Excellent problem-solving skills and meticulous attention to detail.

Preferred Qualifications:

• TikTok Ecosystem Knowledge: Familiarity with the TikTok content ecosystem, shoppable content, and existing brand-creator partnerships.

Compensation & Benefits:

• Hourly Rate: The hourly rate for this position is $23.75.
• Benefits: Interns receive immediate access to health insurance, life insurance, and wellbeing benefits. They also accrue 10 paid holidays per year and paid sick time (56 hours if hired in the first half of the year, 40 hours if hired in the second half). Interns who are not working 100% remotely may also be eligible for a housing allowance. The company reserves the right to modify these benefits programs at any time.

Fair Chance Ordinance (Los Angeles County Unincorporated Candidates):
Qualified applicants with arrest or conviction records will be considered for employment in accordance with federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The company notes that criminal history may have a direct, adverse, and negative relationship on certain job duties, potentially leading to the withdrawal of a conditional offer of employment. These duties include interacting and having unsupervised contact with clients/colleagues, handling confidential information (proprietary/trade secret), and exercising sound judgment.