Product Sales Group Manager – Sales Effectiveness

Job Description

Banamex – Director de Sistemática Comercial Cdmx | Citigroup Inc.

The Tone:
This is a full-time role at Citigroup Inc. (Banamex), located in Mexico City (CDMX). The company is seeking a leader to manage complex and critical professional disciplinary areas within its consumer sales division. This role is pivotal for designing, implementing, and optimizing the institution’s commercial management model, ensuring standardized processes, efficient use of tools, and achieving ambitious growth and profitability targets. Your expertise will directly impact sales performance, client experience, and robust risk management across a comprehensive range of products and sales channels.

The TL;DR
• Role: Full Time
• Type: Full time
• Location: In-person, Mexico (Mexico), Mexico (Distrito Federal)
• Team: Consumer Product Sales within Consumer Sales, leading a team of professionals.
• Mission: Design, implement, and optimize the institution’s commercial management model, ensuring process standardization, efficient use of commercial and analytical tools, sales force productivity, and the achievement of growth, profitability, client engagement, and client experience objectives.
• Tech Stack: CRM (Salesforce, Microsoft Dynamics, Oracle, SAP), Business Intelligence (Power BI, Tableau)

What You’ll Actually Do
• Strategy Development: Design, implement, and optimize the commercial management model for the institution, ensuring process standardization and the efficient use of commercial and analytical tools.
• Sales Performance & Productivity: Drive the achievement of sales goals for specific products and product sets, while simultaneously increasing sales agent productivity and managing staff attrition through platform refinement.
• Stakeholder Collaboration & Growth: Partner with key stakeholders to maximize cross-selling and inbound sales, utilizing key customer touch points and optimizing processing costs.
• External Relations & Partnerships: Develop and manage relationships with external stakeholders to identify and drive strategic partnerships and deployment opportunities.
• Risk & Compliance Oversight: Ensure strict compliance with Citigroup’s Compliance & Control policy, local regulatory guidelines, and sound risk assessment practices in all business decisions.

The Must-Haves
• Background: Bachelor’s/University degree in Administration, Finance, Economics, Industrial Engineering, Actuarial Science, or a related field. This is a management-level role requiring comprehensive understanding of multiple functional areas.
• Experience: 10 years of experience in banking, insurance, fintech, or financial services, with at least 5 years leading areas such as Commercial Effectiveness, Sales Excellence, Revenue Operations, Commercial Planning, CRM, Commercial Transformation, or Commercial Intelligence.
• Skills: Proficiency in CRM systems (Salesforce, Microsoft Dynamics, Oracle, SAP), Business Intelligence tools (Power BI, Tableau), commercial management and sales models, client segmentation and analytics, and data-driven decision making.
• Bonus: A Master’s degree, MBA, or Master’s in Business is preferred.