Partner Sales Executive

Job Description

Partner Sales Executive | Zendesk

The Tone:
This is a full-time role at Zendesk, focused on driving partner-led growth in the South EMEA region. Zendesk is on a mission to power exceptional service globally, building products rooted in AI, automation, and intelligent customer experiences. This role is crucial for recruiting and scaling strategic partners, enabling them to sell AI-enabled Zendesk solutions, and ensuring predictable partner-sourced revenue. It plays a key part in accelerating Zendesk’s ambition to make human connections behind every interaction.

The TL;DR
• Role: Full Time
• Location: Remote – South EMEA
• Mission: Drive partner-led growth in the South EMEA region by recruiting, scaling, and enabling partners to sell AI-enabled Zendesk solutions and drive predictable partner-sourced revenue.

What You’ll Actually Do
• Revenue Execution: Execute the partner-sourced and partner-influenced revenue plan for South EMEA, converting market insight into repeatable partner GTM motions.
• Partner Portfolio Management: Recruit, onboard, and scale a portfolio of partners (SIs, resellers, consultancies/BPOs, technology alliances) to grow partner-influenced ARR within the assigned market.
• Deal Leadership: Lead co-sell motions and mid-to-large commercial deals with partners, coordinating with Zendesk account teams and partner sellers to increase win rates and deal velocity.
• Partner Enablement: Enable partners to monetise Zendesk solutions by developing repeatable onboarding, enablement, and packaged offerings that shorten time-to-revenue.
• AI Strategy Communication: Communicate Zendesk’s AI strategy to partners and customers, translating product capabilities into clear partner use cases and commercial opportunities.

The Must-Haves
• Background: Senior professional with 8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software, including quota-carrying experience.
• Experience: Demonstrable success recruiting, scaling, and growing partner relationships and driving partner-influenced revenue in a defined region/market. Proven ability to manage commercial negotiations and lead mid-to-large commercial deals through partner-led motions, influencing cross-functional internal teams to execute.
• Skills: Practical AI fluency, capable of articulating Zendesk’s AI value proposition, translating AI capabilities into clear partner use cases, and identifying monetization opportunities. Strong communication and presentation skills for engaging senior partner stakeholders. Operational focus on pipeline metrics, forecast accuracy, and repeatable onboarding processes.
• Bonus: Experience operating in EMEA markets with familiarity with regional partner landscapes. Prior experience packaging partner-ready offerings or service-led plays that accelerate partner sales. Exposure to commercializing AI/ML capabilities through partners (generative AI experience is a plus).