Partner Account Manager (PAM) – ISV Partner Management

Job Description

Partner Account Manager | Salesforce

The Tone:
This is a full-time role at Salesforce, primarily operating within the AMER region, with a focus on key US metropolitan areas. Salesforce builds the #1 AI CRM, where technology meets trust to drive customer success through human and agent collaboration. This role is central to expanding Salesforce’s ISV partner ecosystem, fostering relationships that drive revenue, innovation, and customer success, especially as the company focuses on AI and agent-driven solutions. You will play a meaningful role in shaping the future of AI within the partner landscape.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – USA (California, New York, Boston, Chicago, Seattle, Washington DC)
• Pay: $75460–$100870 yearly
• Team: AMER Apps, Agents and Integrations (AAI) organization
• Mission: Own named partner relationships to grow the ISV ecosystem, drive Salesforce revenue, platform adoption, and marketplace transactions, especially with next-gen AI and agent solutions.
• Tech Stack: Salesforce, Slack, Google Workspace, AI productivity tools, Agentforce, Data 360, AIforce

What You’ll Actually Do
• Leadership: Internally, represent named partners to influence Salesforce stakeholders across Global Partners, Distribution, Product, or Marketing. Externally, establish yourself as a trusted advisor to partner leaders across functions, evangelizing the Salesforce platform, partner program, and priority initiatives to ensure buy-in, resourcing, and execution from partner teams.
• Portfolio Growth: Apply a general manager mindset to grow your portfolio of named partners, owning the strategy for driving partner adoption of next-gen platforms like Agentforce, Data 360, Slack, and AIforce. Deliver against specified revenue, platform adoption, and marketplace targets, balancing in-quarter deliverables with long-term dividend-producing work. Prioritize partner opportunities for investments from Partner Solutions, Partner Marketing, Partner Success, and Co-Innovation.
• Commercial Execution: Manage go-to-market initiatives with partners that drive pipeline generation. Successfully sign and onboard partners to AgentExchange Commerce and drive Private Offers transactions, while accurately forecasting the business across key metrics.
• Strategy & Health: Inspect partner health metrics to proactively raise risks and identify opportunities, then own the development and execution of plans to address or pursue them. Lead the negotiation of complex and material revenue share agreements with partners.
• AI Advocacy: Personally adopt and champion Salesforce AI tools such as Coworker and Slackbot, as well as external AI tools, to drive personal productivity and achieve business outcomes with partners. Model an AI-first approach within your daily operations.

The Must-Haves
• Background: Possess a Bachelor’s degree or equivalent professional experience, combined with 5-10+ years of dedicated experience in ISV (Independent Software Vendor), technology, or product partnership management, and/or sales experience within the SaaS, PaaS, or AI sectors.
• Experience: Demonstrate a consistent track record of achieving sales quotas and targets, evidencing strong capabilities in territory growth and expanding partner-driven business.
• Skills: Exhibit strong work ethic, critical thinking, and problem-solving abilities, coupled with robust business acumen and technical aptitude. Possess excellent written and verbal communication skills, with the ability to synthesize complex situations into crisp and actionable updates, and effectively prioritize and adapt to change in a demanding environment.
• Bonus: Bring additional knowledge of Salesforce next-gen platform technologies including Agentforce, Data 360, Slack, or AIforce. Experience working at or with a Cloud or Hyperscaler Marketplace, or with AI labs, MCP solutions, or Consumption business models is also preferred.