Part-Time AV Technician

Job Description

About The Ben, West Palm Beach

The Ben, part of Marriott’s Autograph Collection, is a luxury hotel in West Palm Beach inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate. Blending stylish sophistication with a welcoming, story-rich atmosphere, The Ben offers sweeping marina views, luxury accommodations, and exceptional dining experiences including Proper Grit (signature restaurant and bar) and Spruzzo Rooftop Restaurant & Bar. We also feature versatile meeting spaces and personalized service, embodying our signature tagline “Exactly Like Nothing Else.” Every associate plays a crucial role in delivering unforgettable, one-of-a-kind experiences for guests and team members.

Job Title: Part-Time AV Technician

Job Summary

Are you a technically skilled professional who enjoys bringing events to life through exceptional audio-visual execution? Join us at The Ben Hotel as our Part-Time AV Technician and be part of a dynamic, service-driven culture where precision, creativity, and guest satisfaction come first. You’ll set up, operate, and troubleshoot AV equipment for meetings, conferences, weddings, and special events, ensuring every detail runs smoothly. Working closely with our events and operations teams, you’ll provide on-site technical support, maintain equipment, and uphold the highest standards of quality and presentation. Your expertise will help deliver unforgettable experiences for our guests in West Palm Beach’s only waterfront luxury hotel.

Key Responsibilities

Audio-Visual Setup and Operation

• Ensure the successful execution of events through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Support basic Information Technology related needs throughout the Hotel.
• Assist IT & Audio-Visual Support Manager with Hotel projects, client relations and Audio-Visual department development.

Customer Service

• Strive to exceed the expectations of both internal and external clients.
• Establish and maintain positive relationships with clients through clear and professional communication.
• Meet with clients on-site to confirm their needs are met and ensure equipment setup is functioning correctly.
• Monitor ongoing events and check in with clients throughout the day to ensure satisfaction.
• Build and maintain strong relationships with the hotel and client teams.
• Conduct yourself in a professional manner in fast-paced and high-pressure environments.

Technical Proficiency

• Demonstrate a confident understanding of the technical aspects of audiovisual equipment and software.
• Troubleshoot and resolve any equipment or software issues quickly and professionally.
• Address equipment challenges while maintaining a high level of professionalism.
• Familiarity and basic understanding of Audio, Video, Lighting & Web Conferencing Services required.

System Proficiency

• Selling, Planning and Executing Audio-Visual Services with guidance of the Audio-Visual & IT Support Manager.
• Use equipment inventory to determine scheduled setups and breakdowns, collaborating with banquet and sales staff as needed.
• Increase revenue with extensive knowledge and anticipation of a client’s Audio-Visual requirements.
• Finalize AV orders prior to Event date, properly execute events, and bill the client accordingly upon completion.

Qualifications

Education/Formal Training

• High School Diploma or Equivalent

Experience

• Prior audio/visual experience preferred

Knowledge/Skills

• Familiar with audio visual concepts
• Excellent Guest Service
• Experience with audio, video, control systems and like technology
• Experience in systems integration
• Familiar with personal computers, servers, and like technology

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, bending, kneeling and carrying required frequently to perform duties.
• Able to climb stairs and ladders.
• Ability to hear portable radio, fire alarms, machinery, guests.
• Ability to inspect, maintain equipment.

Work Environment

• Prolonged standing, walking, bending, reaching, and lifting.

Benefits & Perks

• Competitive hourly pay
• Flexible scheduling based on event needs
• Hotel, restaurant, and lifestyle discounts
• Professional development opportunities
• Employee referral bonus program