Operations Specialist

Job Description

Operational Specialist | Accede Solutions Inc (accedesolution.com)

The Tone:
This is a contract role at Accede Solutions Inc, located in Chicago, IL. The company’s specific services or products are not detailed, but this role is crucial for supporting various operational functions like emergency response, project management, and program monitoring. This specialist ensures smooth daily operations by handling administrative tasks and coordinating with internal and external stakeholders across office, field, and dispatch settings. They will apply their experience and judgment to accomplish diverse tasks with minimal supervision.

The TL;DR
• Role: Contract / Early Career
• Type: Contract (12 months)
• Location: In-person, Chicago, IL

• Mission: To support crucial operational functions including emergency response, pre-construction surveying, project management, and program monitoring through administrative coordination, and system management.

What You’ll Actually Do
• Operational Support: Work across company functions to meet internal and external customer needs for emergency response, pre-construction surveying, project management, and program monitoring.
• Administrative Management: Perform office-based tasks such as data entry, system updating, timekeeping, and creating permit requests.
• Communication & Coordination: Handle incoming and outgoing calls from customers and field employees, schedule field tasks, and interface with both company and contracted field personnel.
• System Utilization: Navigate and utilize various customer information and operational systems to accurately input, update, and modify customer or system-related information.
• Assignment Completion: Perform a variety of tasks and complete multiple assignments and projects, which may include technical assignments involving programming.

The Must-Haves
• Background: High School Diploma, HSED, or GED required, along with knowledge of commonly used concepts, practices, and procedures within an operational area.
• Experience: Proven ability to work under minimal supervision, relying on experience and judgment to plan and accomplish tasks. Must possess and maintain a valid driver’s license.
• Skills: Proficiency in data entry, system updating, managing customer and field employee communications, task scheduling, and creating permit requests. Ability to navigate and utilize various customer information and operational systems.