Operations Manager (II) – DTC – Direct-to-Consumer

Job Description

Operations Manager | DHL Supply Chain

The Tone:
This is a full-time, in-person role at DHL Supply Chain, operating across North America. As the world’s leading contract logistics provider, DHL believes in doing the right thing, growing together, and delivering the difference through its vast network of over 500 facilities and more than 50,000 dedicated associates. This position offers a unique opportunity to make a significant impact within DHL Supply Chain, contributing to its renowned reputation and driving the overall success of its warehouse operations. Your leadership will be instrumental in guiding our teams, fostering a safe and productive environment, and implementing processes to optimize logistics and meet customer expectations.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, North America
• Pay: $72000–$85000 yearly
• Team: Leading a diverse team of Supervisors and indirect reports.
• Mission: Ensure the smooth and efficient operation of warehouses by implementing processes to optimize logistics and drive overall success.

What You’ll Actually Do
• Lead Team: Lead, motivate, and develop a diverse team of Supervisors and their indirect reports by providing coaching, guidance, and support, fostering a strong team culture of inclusion and belonging.
• Optimize Operations: Develop and implement efficient workflows, labor plans, and standardized processes, while introducing best practices to significantly enhance productivity, reduce costs, and improve overall operational efficiency within the warehouse.
• Ensure Safety: Take proactive measures to consistently uphold compliance with health and safety regulations, actively fostering a culture of heightened safety awareness throughout the organization.
• Report Performance: Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Collaborate & Partner: Foster an environment of open communication and collaboration among leadership and associates, partner with cross-functional teams for consistent customer order fulfillment, and engage directly with customers to address concerns and ensure exceptional satisfaction.

The Must-Haves
• Background: Manager career level. Bachelor’s degree or equivalent experience is preferred.
• Experience: 1+ years of experience in the logistics industry and 2+ years of experience in a supervisory or management role.
• Skills: Workflow Optimization, Safety Regulation Compliance, KPI Analysis & Reporting, Team Development, Customer Relations Management.
• Bonus: Experience with P&L management, objective setting, and project management.