Operations Management Trainee

Job Description

Operations Management Trainee | Ryder

The Tone:
This is an early career opportunity for an Operations Management Trainee at Ryder, located in Binghamton, NY. Ryder is a long-standing leader in the essential transportation and logistics industry since 1933, dedicated not only to moving goods but also to advancing careers. This 18-month structured training program is designed to develop future leaders by equipping them with the operational knowledge and problem-solving abilities needed to make sound business decisions. Guided by core values of RESPONSIBLE, DETERMINED, and TRUSTWORTHY, trainees will be supported by mentorship and training from managers and team members, empowering them to drive customer retention and achieve operational excellence within a vital field.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Binghamton, NY
• Mission: Develop future leaders with comprehensive operational knowledge, enabling them to gain insights into business processes and strategies that drive customer retention, operational excellence, and key metrics.

What You’ll Actually Do
• Customer Relations: Manage all customer relationship activities to drive customer retention, providing a quality interface, proactive customer management, efficient issue resolution, and overall customer satisfaction.
• Rental Coordination: Coordinate closely with the rental department to achieve maximum asset utilization without compromising the needs of lease customers.
• Sales Support: Partner directly with the Sales team on customer calls to secure new business opportunities and enhance existing customer satisfaction levels.
• Cost Optimization: Actively manage running costs and maintenance overheads to contribute to operational excellence, strictly adhering to established policies and processes for optimal cost efficiency.
• Maintenance Oversight: Oversee all aspects of maintenance operations, including ensuring accurate PM scheduling and follow-up, managing breakdowns and vehicle status updates, and planning Technician work for efficiency, training, and flexibility.

The Must-Haves
• Background: A Bachelor’s Degree is required, making this an ideal opportunity for a recent college graduate. Successful completion of the program also requires a willingness to relocate within the business unit upon conclusion of the training.
• Experience: No prior work experience is explicitly required, though 1 year or more in customer service with issues resolution experience is preferred.
• Skills: Advanced PC proficiency, including spreadsheet and word processing software; a basic understanding of business finance, controls, and metrics; and strong mechanical skills.
• Bonus: 1 year or more of customer service experience, particularly involving issue resolution.