Operations Center Supervisor

Job Description

Operations Center Supervisor | Alstom

The Tone:
This is a full-time role at Alstom, located in Jamaica, NY. Alstom builds complex rail transportation systems—high-speed trains, metros, trams, and integrated systems—that millions depend on daily, and these systems cannot afford to fail. As an Operations Center Supervisor, you will be part of a global team of over 85,000 people, contributing to the industry’s most diverse portfolio. This mission-critical role focuses on leading and optimizing operations to ensure the delivery of reliable, safe, and innovative rail solutions that keep cities moving. As a professional and team manager, you will drive operational excellence, foster a culture of ownership and continuous improvement, and ensure success through meeting delivery timelines, achieving strategic operational goals, reducing defects, and enhancing troubleshooting efficiency.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – New York, USA
• Pay: $80000–$95000 yearly
• Mission: Lead and optimize mission-critical operations for rail systems, ensuring reliable, safe, and innovative solutions that keep cities moving, while driving operational excellence and continuous improvement.
• Tech Stack: Operations center technologies, incident management systems, data analytics

What You’ll Actually Do
• Operational Oversight: Ensure scalable operations by continuously monitoring and optimizing critical workflows across the entire operations center.
• Strategic Collaboration: Collaborate effectively with various cross-functional teams to align operational strategies and proactively resolve emerging challenges.
• Reliability Management: Maintain exceptionally high reliability standards by meticulously overseeing incident response procedures and monitoring overall system performance.
• Process Innovation: Champion innovation within the center by diligently implementing process improvements and carefully leveraging new technologies for enhanced efficiency.
• Team Development: Promote extensive knowledge sharing and comprehensive training initiatives to build robust team expertise and foster organizational resilience.

The Must-Haves
• Background: Manager. A high school diploma or GED is required, complemented by previous relevant experience.
• Experience: Minimum of two (2) years of experience in operations or supervisory roles.
• Skills: Proficiency in operations center technologies, incident management systems, and data analytics; strong understanding of rail operations, safety protocols, and process optimization; demonstrated leadership, communication, and problem-solving skills with a focus on team development.
• Bonus: A Bachelor’s degree in operations management, engineering, or a related field.