Operations & Business Support Specialist

Job Description

Operations & Business Support Specialist | Clozex Medical, Inc.

The Tone:
This is a full-time role at Clozex Medical, Inc., located in Franklin, MA. Clozex Medical is a fast-growing innovator specializing in noninvasive wound closure solutions for both professional medical and consumer markets. The company’s mission is to simplify and improve healing through advanced, easy-to-use technologies, operating as a small, agile team where every voice and idea can make a difference. This role provides direct involvement in critical business operations within a rapidly growing medical device manufacturer, offering opportunities to develop analytical and operational skills while making a meaningful impact on the business.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Franklin, MA
• Team: Works closely with executive leadership
• Mission: To provide cross-functional support across day-to-day operations, customer care, digital marketing, and executive administration.
• Tech Stack: Shopify, EDI systems, Amazon Seller tools, Canva, Microsoft Office (Excel, Word, PowerPoint)

What You’ll Actually Do
• Order Management: Manage end-to-end order processing across direct, retail, and distributor channels, including platforms like Shopify, McKesson, and CVS. This includes overseeing EDI workflows for order acknowledgments, shipment notifications, and invoicing, alongside maintaining accurate inventory data and managing Amazon FBA stock levels, pricing, and shipment creation.
• Sales Operations: Handle primary incoming communications, customer inquiries, and general sales support. Generate routine sales reporting and dashboards, analyze sales trends to assist with accurate planning and forecasting, and assist with routine financial administration, including accounts receivable tracking and invoicing. This also involves maintaining regular alignment with accounting, warehouse logistics, and field sales teams.
• Regulatory Support: Collect and log Post-Market Surveillance (PMS) feedback obtained from consumer platforms and professional medical accounts. Additionally, maintain labeling documentation to ensure adherence to current standards and compliance requirements.
• Marketing & Digital: Support social media execution across platforms like Facebook, Instagram, and LinkedIn for both professional and consumer brands. Assist in basic graphic creation, caption writing, and post scheduling via management tools, while also maintaining website content and managing marketing collateral.
• Executive & Strategic Projects: Assist with logistics for trade shows and events, including booth materials, lead retrieval, vendor payments, and travel arrangements. Provide documentation preparation and administrative assistance during internal or external audits, and support special projects such as international distribution documentation, vendor/freelancer management, and production run planning alongside management.

The Must-Haves
• Background: Bachelor’s degree in business, marketing, or a related field. This is an entry-level career position.
• Experience: 0-3 years of relevant work experience is required.
• Skills: Proficient with Microsoft Office (Excel, Word, PowerPoint), excellent communication skills, and strong time management abilities.
• Bonus: Familiarity with Shopify, EDI systems, Amazon Seller tools, and Canva is a plus.