Operations Associate – Housing Operations Development

Job Description

Management Trainee Program | Month2Month

The Tone:
This is a full-time role at Month2Month, located in-person. Month2Month is a rapidly growing, technology-driven company working to reshape property management and furnished rentals, providing fully furnished homes for corporate relocation, insurance housing, and extended stays. This role matters because it helps build the next generation of housing operations by combining technology with excellent execution on the ground, creating a better experience for residents and stronger results for homeowners. The company moves quickly, tests ideas, and continuously improves, seeking ambitious individuals to help build what comes next.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person
• Pay: $75000 yearly
• Mission: Take ownership of decisions to improve customer experience, property quality, operating costs, and revenue across a designated portfolio of homes.

What You’ll Actually Do
• Property Quality: Inspect homes, identify service gaps, and coordinate improvements to enhance the resident experience and reliability.
• Operational Execution: Coordinate property launches, move-in preparation, turnovers, repairs, and vendor activities, ensuring tasks are completed.
• Business Performance: Analyze guest feedback, property ratings, operating costs, and revenue trends to recommend practical improvements.
• Homeowner Relationships: Help communicate property performance, maintenance needs, and the value Month2Month delivers to homeowners.
• Process Innovation: Identify repetitive work, test AI-enabled tools, and help build more efficient workflows with technology and operations teams.

The Must-Haves
• Background: Bachelor’s degree or equivalent relevant experience, with a focus on business, economics, finance, engineering, hospitality, or other related disciplines.
• Experience: Early-career professional with a willingness to learn through hands-on work, including property visits and operational coordination. A valid driver’s license and reliable transportation are required for local property visits. Prior property management experience is not required.
• Skills: Strong analytical thinking, clear communication, attention to detail, problem-solving, and sound judgment when working with customers, homeowners, and vendors.
• Bonus: Experience with spreadsheets, data analysis, AI tools, customer service, or operations.