Operations Associate – Flagship Store Operations

Job Description

Operations Associate – Prince Street | Faherty Brand

The Tone:
This is an early career role at Faherty Brand, located in their SoHo Flagship store on Prince Street in New York, NY. Faherty Brand is a family-run lifestyle and apparel company focused on creating high-quality, sustainably minded, feel-good favorites. The Operations Associate acts as the backbone of the store, ensuring seamless product flow, accurate inventory, and a fully stocked sales floor. This role is crucial for enabling an exceptional client experience through precision, urgency, and a proactive approach to all operational tasks.

The TL;DR
• Role: Early Career
• Location: In-person, New York, NY
• Pay: $20–$22 hourly
• Team: Reports to Operations Leader
• Mission: Ensure accurate inventory, seamless product flow, and a continuously client-ready store environment through precise operational execution.
• Tech Stack: Google Suites, MS Office, retail operations platforms

What You’ll Actually Do
• Inventory Management: Maintain exceptional inventory accuracy through regular cycle counts, detailed audits, and diligent stockroom practices, ensuring all products are correctly accounted for, impeccably organized, and readily accessible for retrieval.
• Product Flow & Fulfillment: Execute all aspects of shipment processing, tagging, replenishment, and stock movement with urgency and precision, guaranteeing a seamless flow of product from the back-of-house directly to the sales floor. This also includes assisting with timely, accurate picking, packing, and processing of all BOPIS and ship-from-store orders.
• Operational Excellence: Consistently follow established operational procedures to uphold a high standard of organization and efficiency across tasks, including supporting cash management and opening/closing processes. Proactively identify workflow improvements and collaborate on monthly supply orders and store assessments.
• Store Readiness & Visuals: Ensure a “Grand Opening Ready” environment throughout both the front and back of the store. This involves daily partnership with the sales team to keep products consistently replenished, visually appealing, and supporting floor moves based on seasonal roll-outs and brand visual direction.
• Sales Floor & Team Partnership: Provide crucial operational support on the sales floor, collaborating with the sales team to minimize client disruption. Assist with locating products, processing transactions, and maintaining a smooth, client-ready environment, while operating with a strong sense of ownership and accountability for a flagship location.

The Must-Haves
• Background: Early Career. Experience in retail operations, logistics, or a similar environment is preferred, demonstrating a strong focus on precise organization and execution in prior roles.
• Experience: Proven ability to deliver accurate and reliable work with a high level of attention to detail and personal accountability. Familiarity with omnichannel processes, including BOPIS, ship-from-store, and inventory management, is preferred.
• Skills: Strong organizational skills adept at managing multiple tasks and priorities simultaneously without compromising quality. Proficiency with technology and apps, including Google Suites, MS Office, and various retail operations platforms. Strong communication skills coupled with a collaborative spirit, comfortable supporting both operations and sales functions across teams.
• Bonus: A commitment to contributing to a purpose-driven brand and actively demonstrating advocacy through business practices.