Onboard Services Codeshare Liaison

Job Description

Onboard Service Specialist, Aircraft Appearance | Republic Airways

The Tone:
This is a full-time role at Republic Airways, located in Indianapolis, IN. Republic Airways is an airline company that operates regional flights for major airlines. This role is crucial for ensuring codeshare partners receive exceptional onboard services support, maintaining aircraft appearance standards, and managing operational and financial data related to these services. This specialist plays a key liaison role, driving operational excellence and compliance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Indianapolis, IN
• Mission: Serve as the primary liaison for codeshare partners, ensuring operational excellence in onboard services and aircraft appearance through diligent support and data management.
• Tech Stack: Microsoft Office computer software, Excel, Access

What You’ll Actually Do
• Partner Liaison: Serve as the primary point of contact for all codeshare partners, delivering operational excellence through performance, communication, and overall customer engagement.
• Quality Control: Perform onsite audits of both vendor services and aircraft appearance items to ensure compliance with specifications.
• Performance Analysis: Analyze audit information to track and trend deficiencies, troubleshooting issues and making recommendations to address specific challenges.
• Vendor Management: Facilitate bi-weekly conference calls with cleaning vendor leadership and act as the point person for renewal and updates to vendor contracts.
• Resource Oversight: Order aircraft appearance supplies, track their delivery, and manage cleaning expenditures, operational delays, galley carts, and Tarmac Delay Kits.

The Must-Haves
• Background: High school diploma or equivalent is required. This role requires at least 1 year of specialized training beyond high school in computer software, data analysis, or front-line supervision, or equivalent work experience.
• Experience: At least 1 year of experience in any combination of auditing/analyzing, airline operations, or catering/cleaning functions.
• Skills: Ability to interpret and consolidate data to influence decision-making; proficiency with Microsoft Excel and Access; ability to identify root causes of problems and develop solutions.
• Bonus: Previous project management experience.