On-site Services Representative

Job Description

Client Service Representative I | Canon USA

The Tone:
This is a full-time, on-site role at Canon USA, focused on delivering prompt on-site work assignments and ensuring customer satisfaction. Canon USA is a global digital imaging leader committed to exceeding customer expectations with its technologies and enriching lives. This role is crucial for maintaining strong client relationships and supporting diverse on-site operations that directly impact the company’s reputation for quality and innovation.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person
• Pay: $17–$23 hourly
• Mission: Deliver prompt on-site services, provide excellent customer service, and ensure overall customer satisfaction.

What You’ll Actually Do
• Supervision: Inform supervisors promptly of potential problems or customer concerns.
• Communication: Review and respond to management and client requests via email, phone, text, and verbal communication.
• Service: Provide consistent and strong customer service in all interactions.
• Documentation: Contribute to the creation of a Site Procedure Guide to properly record all account processes.
• Operations: Perform various on-site services, which may include copy/print production, mail/courier services, reception, or inventory management.

The Must-Haves
• Background: High School Diploma, GED, or equivalent experience, with less than one year of related professional experience.
• Experience: Less than one year of experience in a customer-facing or administrative support role, with a focus on service delivery.
• Skills: Basic computer proficiency, ability to multitask and prioritize deadlines, good customer service and communication skills, and the capability to work with minimal supervision.
• Bonus: Valid driver’s license and acceptable driving record may be required for travel between client locations, flexibility to work overtime as needed, and the ability to obtain security clearances required by customers.