Front Desk Receptionist

Job Description

About the Company

SightMD is described as a rapidly growing integrated ophthalmic provider group. Their mission is to extend the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With a significant presence, they boast over 127 eye care providers and operate from the convenience of 60 locations. SightMD emphasizes its commitment to delivering unparalleled services and is built upon a legacy of eye excellence that spans more than 50 years. They actively seek teammates eager to contribute to this long-standing tradition. SightMD is an equal opportunity employer, committed to non-discrimination based on various protected characteristics, and offers reasonable accommodations for individuals with disabilities.

About the Job

The position is for a Front Desk Receptionist at SightMD.

Position Summary:
This role is considered vital for the daily flow of patient intake and for ensuring a high level of customer service. As the first point of contact for patients, the Front Desk Receptionist will greet them, collect demographic information, answer questions, schedule appointments, and verify insurance. The role also encompasses overseeing and executing everyday administrative tasks to ensure the medical office operates efficiently.

Job Duties & Essential Functions:
• Answer phone calls, emails, and in-person inquiries.
• Communicate with patients to schedule appointments.
• Gather and track medical information from patients.
• Organize and input data into electronic health records.
• Inquire about and process patients’ health insurance.
• Support the office with administrative and secretarial tasks.
• Communicate with the internal office team and providers to ensure patients are assisted and daily tasks are completed.
• Understand and maintain HIPAA regulations.
• Obtain prior authorization for patients undergoing in-office procedures.
• Ensure the reception area is well maintained.
• Perform special projects and other duties as assigned.

Required Qualifications:
• High School diploma or equivalent.
• Excellent written, verbal, and listening skills.
• Strong interpersonal, time management, and organizational skills.
• Ability to work a flexible schedule, including weekends.
• Above average customer service skills and the ability to remain calm in stressful situations.

Preferred Qualifications:
• Prior experience in the medical field is highly desirable.

Work Schedule:
• Monday – Friday, with the requirement to be available for a flexible schedule, including weekends.

Salary Range:
• $22.00

Benefits:
SightMD aims to take care of its teammates as well as its patients, offering the following benefits (subject to eligibility requirements):
• Medical/Dental/Vision Insurance
• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan – 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Career Development Programs