Night Auditor

Job Description

Night Auditor | Highgate

The Tone:
This is an early career position at Highgate, located in Livonia, MI. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels. This role is critical for ensuring the financial accuracy of hotel operations during overnight hours and providing essential guest services, directly contributing to the hotel’s operational efficiency and guest satisfaction.

The TL;DR
• Role: Early Career
• Type: Late/Overnight shift
• Location: In-person, Livonia, MI

• Mission: To reconcile hotel cashier transactions, ensure accurate guest billings, compile timely management reports, and perform guest service agent duties.
• Tech Stack: Corporate communications network, data processing systems

What You’ll Actually Do
• Financial Reconciliation: Reconcile all hotel cashier transactions and audit all Front Desk and Food & Beverage Cashier’s work, ensuring the accuracy of guest billings and city ledger transactions.
• Reporting & Auditing: Review, organize, compile, and distribute required daily and month-end management reports, including financial and statistical data, to hotel standards.
• Guest Services: Perform comprehensive guest service agent duties, including guest check-ins and check-outs, operating the switchboard, managing reservations, making wake-up calls, and handling general guest requests.
• Credit Card Processing: Audit, reconcile, consolidate, and transmit all credit card transactions on a timely basis.
• Data Management: Input and update financial information into the corporate communications network and execute daily, weekly, monthly, and annual data processing system functions.

The Must-Haves
• Background: Entry-Level. High School diploma or equivalent is required, along with the ability to work with and understand financial information, data, and basic arithmetic functions.
• Experience: A minimum of one year of progressive experience in a hotel or a related field is required. Guest Service Experience is preferred.
• Skills: Demonstrated computer knowledge and skills, ability to prioritize job functions to meet deadlines, effective verbal and written communication with employees and guests, and an attentive, friendly, courteous, and service-oriented demeanor.
• Bonus: Willingness to cross-train in other accounting or hotel-related areas.