Night Auditor

Job Description

Hotel Front Desk Night Auditor | Rolling Hills Hospitality, LLC

The Tone:
This is an early career opportunity at Rolling Hills Hospitality, LLC. As a growing group of hospitality professionals, our company is dedicated to providing exceptional service and experiences to our guests. This Night Auditor role is crucial for maintaining seamless overnight operations, ensuring guest satisfaction, and accurately handling essential financial duties. We are committed to equipping our team members with comprehensive training, necessary tools, and a supportive environment to foster career growth within the hospitality sector.

The TL;DR
• Role: Early Career
• Location: In-person
• Pay: $17 hourly
• Mission: This person ensures the smooth and accurate financial reconciliation and exceptional guest service during overnight shifts, preparing the hotel for daily operations.

What You’ll Actually Do
• Guest Relations: Deliver excellent customer service to all hotel guests, addressing inquiries, facilitating smooth check-ins and check-outs, and ensuring a welcoming experience during the night.
• Financial Auditing: Perform comprehensive daily auditing tasks, meticulously reconciling financial transactions and accounts to ensure accuracy and prepare the necessary reports for hotel management.
• Operational Management: Oversee front desk operations throughout the night, managing guest requests, handling reservations, and maintaining the order and efficiency of the lobby area.
• Reporting and Documentation: Generate and review vital daily reports, including financial summaries and occupancy data, to provide accurate information for the subsequent operational shifts.
• Problem Resolution: Proactively identify and resolve any guest issues or operational challenges that arise during the overnight period, demonstrating effective problem-solving and communication skills.

The Must-Haves
• Background: Entry-Level position ideal for individuals with a foundational understanding or keen interest in hospitality, eager to develop a career in hotel operations.
• Experience: Demonstrated capability in customer service roles, with a proven track record of interacting positively with people and managing diverse guest needs effectively.
• Skills: Strong numerical aptitude and attention to detail for handling financial data, combined with excellent interpersonal and communication skills for guest interactions.