Member Experience Manager

Job Description

Member Experience Manager – Los Angeles | Industrious

The Tone:
This is a full-time role at Industrious, located in Los Angeles, CA. Industrious is the largest premium workplace-as-a-service provider, creating highly-rated workplaces where teams of all sizes can have great days. This role is central to delivering exceptional in-person hospitality, problem-solving, and community building, directly impacting members’ daily experience and representing Industrious in the local market. The company values individuality, collaboration, and impactful work, fostering an inclusive environment for its 1,141-person organization.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Los Angeles, CA
• Pay: $71000 yearly
• Team: Manager of their own location
• Mission: Solve member needs and drive community engagement to deliver an exceptional workplace experience.

What You’ll Actually Do
• Manage: Organize all details and communications to ensure a smooth operation of your location.
• Connect: Act as the primary point of contact and connector for all members in your community.
• Sell: Proactively identify potential members and conduct consultative sales by understanding and addressing their needs.
• Program: Develop and execute engaging community programming and events that members enjoy and are proud of.
• Solve: Act as the go-to problem solver, handling member requests regardless of their size or complexity.

The Must-Haves
• Background: Manager level with core domain knowledge in hospitality, business operations, and community engagement.
• Experience: Confident in speaking with CEOs and comfortable asking questions, with a drive to connect with the broader business community.
• Skills: Strong attention to detail, resilience to navigate challenging and unpredictable days, ability to balance hands-on tasks with big-picture thinking, energized by people and teamwork, and genuine curiosity.
• Bonus: Must live within an easy commute of Los Angeles, CA.