Manager, Restaurant Performance & Business Insights

Job Description

Manager, Restaurant Performance & Business Insights, Popeyes, Company Operations | Popeyes Louisiana Kitchen

The Tone:
This is a full-time role at Popeyes Louisiana Kitchen, located in Miami, FL. Popeyes is a brand within Restaurant Brands International, one of the world’s largest quick service restaurant companies, striving to build the most loved restaurant brands globally. This role is critical for driving business performance across company restaurants, transforming data into actionable insights that directly improve sales, profitability, operational execution, and guest experience. It serves as a vital link, ensuring data-driven decisions guide operations.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Miami, FL

• Team: Cross-functional liaison between Operations, Marketing, Finance, Training, and field leadership teams
• Mission: To drive business performance across company restaurants through data-driven analysis and operational engagement.
• Tech Stack: Snowflake, SQL, Tableau, Excel, PowerPoint, ChatGPT, Claude

What You’ll Actually Do
• Performance Analysis: Analyze restaurant performance trends across sales, traffic, product mix, promotions, guest feedback, pricing, and operational metrics.
• Strategic Partnership: Partner with Marketing and Finance to evaluate campaign performance, connect business results to operational drivers, and optimize local marketing activities.
• Reporting & Insights: Develop reporting, scorecards, and business reviews, including exception-based reports, to drive accountability and identify performance outliers and growth opportunities.
• Field Engagement: Conduct regular restaurant visits to validate insights, assess execution, and inform business recommendations for performance improvement.
• Pricing Management: Manage company restaurant pricing strategy, monitoring performance and competitiveness.

The Must-Haves
• Background: Manager level. Requires core domain knowledge in business analytics, commercial analytics, finance, or restaurant operations.
• Experience: 2+ years of experience supporting business performance through data analysis, reporting, and cross-functional partnership in QSR, retail, hospitality, or other multi-unit environments.
• Skills: Strong analytical skills to translate data into actionable insights; proficiency with Snowflake and SQL for data extraction; advanced experience with Tableau, Excel, and PowerPoint for reporting; strong communication and stakeholder management skills.
• Bonus: Experience in the QSR, restaurant, retail, or hospitality industry; experience supporting pricing strategy, local marketing analysis, or performance reporting; familiarity with forecasting, predictive analytics, or Agile ways of working.