Manager on Duty

Job Description

Manager on Duty | Sofive Soccer Centers

The Tone:
This role is located at Sofive Soccer Centers in Brooklyn, NY. Sofive creates modern, state-of-the-art sports complexes with 5-a-side soccer fields, making “the beautiful game” more accessible to soccer and fitness enthusiasts. As a growing startup with 22 sites and more in development, Sofive operates with integrity, reliability, and professionalism, driven by a deep passion for soccer. The Manager on Duty is essential for overseeing the daily operations of the Brooklyn facility, ensuring customer needs are met, and upholding the company’s commitment to high-quality service and a positive environment for all visitors and staff.

The TL;DR
• Role: Full Time
• Location: In-person, Brooklyn, NY
• Team: Part of the facility management team, this role provides leadership and support to staff, directly overseeing operations in the absence of the General Manager and Assistant Manager.
• Mission: Oversee the daily operations of the Sofive Soccer facility, ensuring that customer needs are consistently met and operational efficiency is maintained to the highest standards.

What You’ll Actually Do
• Facility Management: Oversee daily facility operations and manage staff in the absence of the General Manager and Assistant Manager, ensuring all aspects of the center run smoothly.
• Program Scheduling: Plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures to provide the highest level of customer service.
• Customer Support: Respond to all customer inquiries, complaints, and problems in a timely and professional manner, resolving issues effectively to maintain satisfaction.
• Policy Compliance: Ensure that all employees consistently comply with company policies and established operational procedures, fostering a professional and reliable environment.
• Safety & Efficiency: Implement and maintain comprehensive safety procedures for both staff and customers, while also coordinating with other departments to streamline operations and increase overall efficiency.

The Must-Haves
• Background: Managerial aptitude demonstrated by a high school diploma or equivalent, with a foundational understanding of operations within customer-focused environments.
• Experience: Requires demonstrated experience working in a customer-focused environment. This position also necessitates the ability to work a flexible schedule, specifically including evenings, weekends, and holidays, to meet operational demands.
• Skills: Possess excellent interpersonal, communication, and leadership skills crucial for team management and customer interaction. Demonstrate strong abilities in multitasking, effective problem-solving, making quick decisions under pressure, and maintaining high organizational standards. Knowledge of basic computer software is essential for administrative tasks.