Manager, Financial Advocacy – Financial Advocacy Operations

Job Description

Manager Financial Advocacy | Highmark

The Tone:
This is a full-time role at Allegheny Health Network, located in Pennsylvania. Allegheny Health Network is a healthcare provider committed to delivering quality patient care. This role is essential for minimizing financial risk to the organization by ensuring patients are effectively assisted with alternative payment programs and by upholding compliance with financial regulations, thus supporting both patient access to care and the network’s operational stability.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – USA (Pennsylvania)

• Team: Financial Advocacy department
• Mission: Minimize organizational financial risk by ensuring patients are assisted with alternative payment programs and adhering to financial regulations.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Leadership: Perform management responsibilities including hiring, termination, coaching, development, rewards, recognition, performance management, and staff productivity.
• Regulatory Compliance: Demonstrate and oversee knowledge of federal and state regulations related to patient financial obligations, communicating and training staff on policy and procedure changes.
• Stakeholder Collaboration: Serve as a liaison, both verbally and in writing, with key partners such as Finance, Central Business Office, Compliance, HIM, Coding, Clinical Departments, Information Technology, and Vendors.
• Training & Development: Develop and maintain comprehensive training programs and materials for the Financial Advocacy Department, including policies, procedures, standards of work, and system changes, while providing additional coaching to staff.
• Operational Oversight: Monitor and oversee the day-to-day functions of the Financial Advocacy department by planning activities, delegating tasks, mentoring staff, conducting quality reviews, and guiding through best practices to streamline processes.

The Must-Haves
• Background: Bachelor’s Degree or equivalent relevant experience and/or education; Managerial career level.
• Experience: 5 years in a Healthcare revenue cycle, with 1 year in a management or supervisory role.
• Skills: Knowledge of federal and state regulations impacting patient financial requirements, leadership, coaching, performance management, policy development, process improvement, and proficient with Microsoft Office.