Manager, Business Resilience Operations

Job Description

Assistant Vice President, Business Resilience Operations | Oaktree Capital Management

The Tone:
This is a full-time role at Oaktree Capital Management, located in Hyderabad, India. Oaktree is a leading global investment manager specializing in alternative investments, known for its opportunistic, value-oriented, and risk-controlled approach. This role is essential for establishing and managing the firm’s Business Resilience Center of Excellence and Global Resilience & Security Operations Center in Hyderabad, ensuring robust operational continuity and security support for the global organization.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Hyderabad, India

• Mission: Lead the establishment and ongoing management of Business Resilience Operations in Hyderabad, including staffing, service delivery, and global security enablement.
• Tech Stack: ServiceNow (ITSM, BCM, TPRM, GRC/IRM modules), GRC platform

What You’ll Actually Do
• Lead & Supervise: Establish Oaktree’s Business Resilience Center of Excellence in Hyderabad, including recruitment, onboarding, training, and retention of a motivated team of individual contributors.
• Manage Operations: Direct Tier 1 and Tier 2 service tasking for Business Resilience Operations, directly fulfilling Tier 2 tasks and escalating specialized or sensitive requests according to protocols.
• Provide Program Support: Administer and support critical programs including vendor management, business continuity and crisis management, corporate travel administration, and insurance, records & information governance administration.
• Enable Security Operations: Establish and support the Global Resilience & Security Operations Center (GRSOC) function in Hyderabad for 24/7 monitoring of open-source data and system sensors, incident escalation, and security service fulfillment.
• Drive Continuous Improvement: Administer Business Resilience Operations-related service catalogs, processes, and GRC platform in ServiceNow, defining SLAs, monitoring performance, and identifying enhancement opportunities.

The Must-Haves
• Background: Bachelor’s degree required. This is a management/supervisory role focused on business resilience, risk management, and/or GSOC operations.
• Experience: 9-14 years of business continuity, risk management, GSOC operations, and/or relevant business resilience-related experience. Prior management/supervisory experience overseeing multiple individual contributors is preferred.
• Skills: Leadership and team management, Business Impact Analysis (BIA), Business Continuity Plan (BCP) development, Crisis Management activation protocols, Open-source intelligence (OSINT) collection, Threat analysis, ServiceNow administration.
• Bonus: Investment management and/or financial industry experience, significant experience using ServiceNow (ITSM, BCM, TPRM, GRC/IRM modules), familiarity with relevant control frameworks (ISO 22301, ISO 31030, ISO 27001), relevant certifications (PMP, GSOC, CBCP, CRMP).