Lead, Immigration Operations – Process Improvement, Operational Excellence

Job Description

Senior Immigration Operations Specialist | EMEA | Deel

The Tone:
This is a full-time role at Deel, located remotely within EMEA. Deel builds an all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless solution. This role is crucial for leading process improvement and operational excellence across immigration operations, directly contributing to Deel’s vision of unlocking global opportunity for every person, team, and business. You will drive efficiency and automation within a high-volume, multi-regional operations function, impacting millions of people’s working lives by creating the infrastructure for the future of work.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – EMEA

• Team: Reports to Director/Head of Immigration Operations; partners with product, legal, and regional ops teams.
• Mission: To lead process improvement and operational excellence initiatives across immigration operations.
• Tech Stack: Case management systems, Zendesk, AI/automation tools.

What You’ll Actually Do
• Operational Efficiency: Drive improvements across immigration case management, invoicing, case assignment, and team workflows.
• Automation & AI Leadership: Assess processes for automation opportunities, collaborate with product/engineering for solutions, and measure impact on processing times and team capacity.
• Cross-functional Project Management: Coordinate with product, legal, finance, and regional teams to deliver operational improvements on time and to specification.
• Root Cause Analysis: Diagnose process bottlenecks and inefficiencies, then develop data-backed solutions and implementation plans.
• Documentation & Compliance: Own and maintain Standard Operating Procedures (SOPs), process guides, and intake forms, ensuring they reflect current workflows and regulatory requirements.

The Must-Haves
• Background: Senior-level professional with a background in operations, process management, or business operations.
• Experience: 5+ years in operations, process management, or business operations roles, with proven experience driving process improvement or AI/automation projects and strong project management skills for multiple concurrent initiatives. Cross-functional collaboration experience with product, legal, finance, and technical teams is required.
• Skills: Excellent communication and stakeholder management abilities, detail-oriented with strong organizational skills, data-driven approach comfortable with metrics and analysis, and adaptability to learn new compliance/regulatory environments quickly.
• Bonus: Experience in immigration, global mobility, or international HR operations; knowledge of visa categories, compliance workflows, or right-to-work processes; familiarity with case management systems like Zendesk; experience with AI/automation tools or AI-assisted workflows; or a Bachelor’s degree in Business Administration, Operations, or Engineering.