IT Systems Administrator Intern

Job Description

IT Systems Administrator Intern | Neuralink

The Tone:
This is a temporary internship at Neuralink, located in Fremont, CA. Neuralink, a 679-person organization, is creating devices that enable a bi-directional interface with the brain, aiming to restore movement to the paralyzed, sight to the blind, and revolutionize how humans interact with their digital world. This role is crucial to the Information Technology team, serving as a primary point of contact for end-user technical support and building critical systems that accelerate the company’s groundbreaking research and development.

The TL;DR
• Role: Internship
• Type: Temporary
• Location: In-person, Fremont, CA
• Pay: $25 hourly
• Team: Reporting to the Information Technology team.
• Mission: Serve as a primary point of contact for end-user technical support across the Fremont campus.
• Tech Stack: macOS, Windows, Linux, Jamf, Intune, Kandji, Google Workspace, Okta, Microsoft Entra, TCP/IP, DNS, DHCP, Slack, Zoom, Python, Bash, PowerShell

What You’ll Actually Do
• Helpdesk Support: Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments.
• Device Management: Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms such as Jamf, Intune, or Kandji.
• User Lifecycle Management: Support user onboarding and offboarding processes, including account provisioning and deprovisioning in identity platforms like Google Workspace, Okta, or Microsoft Entra.
• Network Troubleshooting: Troubleshoot L1 and L2 connectivity issues, including Wi-Fi, VPN, and basic VLAN-related problems, escalating to full-time Systems Administrators as needed.
• Documentation: Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing.

The Must-Haves
• Background: Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Experience: Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience counts). Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Skills: Strong communication and interpersonal skills, with the ability to support a diverse, non-technical user base with patience and empathy. Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members.
• Bonus: Prior Helpdesk, IT support, or customer-facing technical support experience. Familiarity with MDM platforms like Jamf, Intune, or Kandji, or with Google Workspace, Slack, or Zoom administration. Basic scripting knowledge in Python, Bash, or PowerShell. Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management. Experience in a regulated environment or awareness of data privacy best practices.