IT Support Intern

Job Description

IT Support Intern | PADT, Inc

The Tone:
This is an internship at PADT, Inc., located in Tempe, AZ. PADT relies on the smooth functioning of day-to-day technology to support its operations, working closely with both IT and administrative teams. This role is crucial for ensuring employees have reliable technology access and support, directly contributing to the office’s efficiency. The internship provides flexible, hands-on experience in basic end-user support within a professional environment.

The TL;DR
• Role: Internship
• Location: In-person, Tempe, AZ

• Team: Works closely with PADT’s IT and administrative teams, reporting to IT staff.
• Mission: To ensure the smooth functioning of day-to-day technology use across the office by providing basic end-user support.
• Tech Stack: Windows, standard software applications, ticketing systems.

What You’ll Actually Do
• Device Configuration: Assist with setting up and configuring laptops, desktops, and mobile devices for new and existing employees.
• Peripheral Management: Connect and test various peripherals, including monitors, keyboards, mice, printers, and docking stations.
• Software Administration: Install, update, and remove standard software applications under the guidance of experienced IT staff.
• Technical Troubleshooting: Help resolve common technical issues such as login problems, basic network connectivity, and printer malfunctions for employees through in-person support and ticketing systems.
• Asset Management: Document common issues and fixes for internal knowledge articles, and assist with organizing and maintaining asset records, including labeling equipment and updating inventory.

The Must-Haves
• Background: Student, currently enrolled in, or recently graduated from, a high school or college program with an interest in IT, computer science, or a related field.
• Experience: Demonstrated interest in technology and helping people solve technical problems, with prior informal tech help to friends, family, school, or work being a plus.
• Skills: English language proficiency, including good oral and written communication; basic computer, email, and internet use; familiarity with Windows and basic computer settings (e.g., Wi-Fi, printers, file management).
• Bonus: A college student or recent high school graduate planning to pursue an IT, computer science, information systems, or related degree; comfort working independently, asking questions, and collaborating across departments.