IT Intern

Job Description

Elevate Aircraft Seating: IT Intern – Summer 2024 Internship Program

Elevate Aircraft Seating is excited to welcome back our Summer Internship Program and is seeking an IT Intern to join our team in Huntington Beach, CA. This is a full-time, on-site opportunity for students eager to gain hands-on experience in the aerospace industry while working alongside experienced IT professionals on projects that support the technology, systems, and infrastructure that keep our business running.

Our 10-week internship program runs from June 1 to August 14 and is designed to provide a well-rounded experience that combines real engineering work with mentorship, networking, and professional development. Interns will engage in leadership roundtables, cross-department tours, skill-building workshops, community volunteer activities, and conclude the program by presenting their projects to company leadership.

We are looking for students who are curious, collaborative, and motivated to learn, individuals who value teamwork, innovation, and diversity of thought. At Elevate, we believe in investing in the next generation of professionals and providing interns with meaningful experiences that help shape their careers!

Note: Candidates must be authorized to work in the United States without current or future sponsorship (including OPT/CPT).

Job Summary

The IT Help Desk Intern provides first-level technical support for software, hardware, and network-related issues by diagnosing problems and guiding users through step-by-step solutions. This role communicates technical information in a clear, professional, and user-friendly manner; delivers one-on-one end-user assistance and basic training as needed; maintains hardware and software inventory records; and supports additional IT functions and projects as assigned.

SUMMARY OF JOB DUTIES – Essential Functions

(Other duties and projects may be assigned or requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Identify, diagnose, and resolve hardware, software, and network issues for users of company-owned computers, phones, tablets, and related systems, clearly communicating solutions to end users.
• Provide one-on-one technical support to end users via phone and in person to ensure timely issue resolution.
• Troubleshoot and resolve network connectivity, printer, PC hardware, email, Internet, VPN, and local-area network access issues.
• Coordinate timely repair of computer equipment and peripherals covered under third-party maintenance warranties or service agreements.
• Perform minor desktop and laptop hardware repairs for equipment not covered under vendor maintenance agreements.
• Support and troubleshoot conference room technologies to ensure reliable functionality.
• Assist with additional job-related duties and projects assigned to support team objectives.
• Maintain a safe, secure and legal work environment, adhering to all Company policies and procedures.
• Contribute to team effort by accomplishing related results as needed.
• Protect the confidentiality of the Company’s information and products.
• Perform other duties and projects as assigned or requested.

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

Education

• Currently enrolled in a Bachelor’s degree program in an IT-related field, with an expected graduation date between December 2025 and June 2027.
• Minimum cumulative GPA of 3.0 is required.

Knowledge

• Proficiency in Microsoft Office 365 suite.
• Foundational knowledge in Networking.
• Foundational knowledge in PC Components.
• PC troubleshooting Skills.
• Printer Troubleshooting Skills.

Other

• Extended or irregular hours may be required.
• Must be authorized to work in the United States.
• Elevate Aircraft Seating is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company.
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future.
• Tasks may vary slightly based on products produced at a division.

SUPERVISION PROVIDED TO THE POSITION

Direction with necessary guidance is provided in terms of tasks and measured based upon how well tasks have been completed. Receives detailed instructions as needed.

PROBLEM SOLVING

Assist in developing solutions to moderately complex problems by applying established guidelines and organizational standards.

Language Skills

Ability to communicate clearly and effectively in English, both reading and verbally.

Compensation & Benefits

Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Hourly Rate Transparency: $25 per hour

Schedule: 8am – 5pm, Monday – Friday (40+ hours a week)

Featured Perks

• Paid holidays
• Affordable health care plans for yourself and your family
• On-site gym
• Free electric car charging stations
• Potential for growth within organization once graduated with your degree
• Supportive workplace environment with a team-oriented culture