Intern – Customer Success

Job Description

Internship (Customer Support) | New York Institute of Finance

The Tone:
This is a part-time internship at New York Institute of Finance, located in New York, United States. The company is a venerable organization dedicated to training finance professionals through in-person and virtual educational programs. This role is crucial for supporting the Customer Success Team, helping students by solving problems and finding resolutions. It offers a unique opportunity for individuals to gain experience and expertise in a supportive environment.

The TL;DR
• Role: Internship
• Type: Part-time
• Location: In-person, New York, United States

• Team: Customer Success Team
• Mission: Support the Customer Success Team by solving problems, finding resolutions, and helping students with educational programs.
• Tech Stack: edX, Magento, Salesforce, HTML, LMS platforms

What You’ll Actually Do
• Student Engagement: Engage directly with incoming students as an in-person point of contact upon their arrival for classes.
• Program Assistance: Provide support to program managers for both public and virtual classes.
• Course Development: Support the creation of new NYIF courses on the edX platform for the upcoming year.
• Mail Management: Handle all incoming mail and deliveries, and manage outgoing correspondence.
• Office Support: Ensure the pantry is regularly stocked and organized.
• Data Coordination: Synchronize sales data between Magento and Salesforce platforms.
• Student Enrollment: Enroll students into designated online courses as required.

The Must-Haves
• Background: Minimum Bachelor’s degree required; career level is Entry-level.
• Experience: No experience is strictly required, though customer service experience is strongly preferred.
• Skills: Exceptional attention to detail, strong organizational and time management skills, ability to prioritize tasks, and adeptness at learning new software solutions and assessing technology tools.
• Bonus: Experience with edX, Magento, Salesforce, HTML, or LMS platforms is a plus. Must be a self-starter, driven, and able to be flexible and adapt quickly in a fast-paced, start-up environment.