Inside Sales Representative

Job Description

Inside Sales Representative | Figma

The Tone:
This is a full-time role at Figma, located in their New York City or San Francisco hub offices. Figma builds a platform that empowers teams to bring ideas to life, supporting activities from brainstorming and prototyping to translating designs into code and iterating with AI. This role is crucial for helping existing customers scale their use of Figma, managing diverse requests, closing deals, and qualifying inbound prospects, all while contributing to the foundational strategy of a new sales function.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: New York City hub or San Francisco hub
• Pay: $26.96 hourly
• Team: Founding member of a new team
• Mission: Expand existing customer subscriptions, manage billing and renewals, and qualify inbound leads to drive customer growth and retention for Figma.
• Tech Stack: Ironclad, Zoom, email

What You’ll Actually Do
• Drive account expansion: Close inbound sales requests for subscription expansions including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan.
• Manage customer billing: Handle inbound billing requests such as processing renewals and changing payment terms or methods.
• Secure outbound renewals: Close targeted outbound account renewals.
• Qualify and route prospects: Assess and direct inbound sales requests to an aligned Account Executive.
• Collaborate on marketing initiatives: Partner with Marketing to run proactive campaigns that maximize expansion and retention across all Figma products.

The Must-Haves
• Background: An early career professional with a clear desire to build and grow a career in Sales, with an ultimate goal of advancing into Senior Inside Sales Representative and Account Executive roles at Figma.
• Experience: Demonstrated strong technical aptitude, including the proven ability to quickly learn and adapt to new products, internal processes, and company policies. Experience is also valued in effective collaboration across multiple internal teams such as Sales, Support, Billing, and Marketing.
• Skills: Possesses inherent curiosity and a commitment to ongoing learning, along with adaptability and comfort navigating frequent change. A high achiever with strong inner motivation to consistently over-achieve targets. Exposure to or interest in product development and web-based collaborative tools is also desired.
• Bonus: Prior B2B SaaS experience, customer-facing Sales or Support experience, and multilingual abilities in Spanish or Portuguese.