Inside Sales Representative

Job Description

Figma is looking for a passionate and dedicated individual to join their growing team as an Inside Sales Representative. This role is crucial for making design accessible to all by empowering teams to streamline workflows, move faster, and collaborate in real-time from anywhere in the world.

About the Role

As an Inside Sales Representative, you will play a vital role in helping existing customers scale their use of Figma, managing requests, and closing deals from a large book of accounts. This position offers a unique opportunity to build a strong foundation in product knowledge and internal sales processes while partnering with key teams like Support, Order Management, and Marketing.

You will gain experience in qualifying and routing inbound prospects to the appropriate Account Executive, which will be instrumental in your career development in Sales. As a founding member of this new team, adaptability and eagerness to contribute to the evolving strategy of this function are highly valued.

This is a full-time role based in either Figma’s New York City or San Francisco hub offices.

Key Responsibilities

• Communicate effectively with existing customer accounts via email, Zoom, and Ironclad to discuss Figma’s platform and pricing.
• Close inbound sales requests related to subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan.
• Manage inbound billing requests, such as processing renewals and changing payment terms or methods.
• Execute targeted outbound account renewals.
• Qualify and efficiently handle inbound sales requests.
• Collaborate with the Marketing team to run proactive campaigns aimed at maximizing expansion and retention across all Figma products.

What We’re Looking For

• A strong desire to build a career in Sales, with an ultimate goal of progressing to Senior Inside Sales Representative and Account Executive roles at Figma.
• Robust technical aptitude and the ability to quickly learn new products, processes, and policies.
• Proven ability to collaborate effectively across multiple teams, including Sales, Support, Billing, and Marketing.
• Inherent curiosity and a commitment to ongoing learning, comfort with navigating frequent change, and a high achiever mindset with strong inner motivation.
• Exposure to or a keen interest in product development and web-based collaborative tools.

Added Plus (Not Required, but Valued)

• Experience in B2B SaaS.
• Previous customer-facing Sales or Support experience.
• Multilingual abilities, particularly in Spanish or Portuguese.

Figma values growth and encourages smart, curious individuals to apply, even if their past experience doesn’t perfectly align with every point in the job description. Your unique skills and potential are highly regarded.

Compensation and Benefits

If based in Figma’s San Francisco or New York hub offices, the hourly base salary range for this role is $26.96—$26.96 USD.

Actual compensation will be determined based on various factors, including individual qualifications, market demands, and specific work location. For remote roles, pay ranges are localized by a factor of between 80% and 100% of the stated range.

Figma offers a competitive package of additional benefits, which include:

• Equity for employees.
• Health, dental & vision insurance.
• Retirement plan with company contribution.
• Parental leave & reproductive or family planning support.
• Mental health & wellness benefits.
• Generous Paid Time Off (PTO) and company recharge days.
• Learning & development stipend.
• Work from home stipend.
• Cell phone reimbursement.
• Sales incentive pay for most sales roles.
• Annual bonus plan for eligible non-sales roles.

Figma’s compensation and benefits are subject to change.

Diversity & Inclusion

Figma is committed to celebrating and supporting differences, believing that a diverse team enriches employees, product, and community. Figma is an equal opportunity workplace, dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories are also considered, consistent with legal requirements.

Accommodations for Individuals with Disabilities

Figma is committed to providing reasonable accommodations to individuals with disabilities during the application and employment process. If you require accommodation, please reach out to accommodations-ext@figma.com. Examples of accommodations include:

• Holding interviews in an accessible location.
• Enabling closed captioning on video conferencing.
• Ensuring all written communication is compatible with screen readers.
• Changing the mode or format of interviews.

Hiring Process Requirements

• Candidates are required to keep their cameras on during video interviews to facilitate a personal connection and ensure hiring process integrity.
• If hired, attendance at in-person onboarding is required.

By applying for this job, candidates acknowledge and agree that personal data provided will be processed in accordance with Figma’s Candidate Privacy Notice.