Industrial Trainee

Job Description

Industrial Trainee | Royal Pepper Hotel & Resorts

The Tone:
This is an internship at Royal Pepper Hotel & Resorts, located in Delhi, OH. Royal Pepper Hotel & Resorts is a hospitality brand focused on delivering comfortable stays and memorable experiences for guests. The property offers a range of services and amenities designed for both leisure and business travelers. The team emphasizes professional service, attention to detail, and guest satisfaction. This role provides practical exposure to core hospitality operations, customer service, and teamwork in a real-world hotel setting, allowing the trainee to learn from experienced professionals and contribute to the organization’s values of reliability, teamwork, and a positive, service-oriented attitude.

The TL;DR
• Role: Internship
• Location: In-person, Delhi, OH

• Mission: This person supports daily hotel operations to ensure smooth service delivery and guest satisfaction in a real-world hotel setting.

What You’ll Actually Do
• Front Office Support: Assist front office staff with guest check-in and check-out processes, ensuring a smooth and efficient arrival and departure experience for guests.
• Guest Relations: Respond professionally to guest inquiries, provide information about hotel services, and actively help maintain a welcoming and organized lobby environment.
• Operational Coordination: Coordinate proactively with housekeeping, food and beverage, and other hotel departments to ensure seamless service delivery and guest satisfaction across all touchpoints.
• Procedural Learning: Shadow supervisors and experienced professionals to observe and learn standard operating procedures across various hotel functions.
• Administrative Assistance: Accurately maintain essential records, assist with basic administrative tasks, and adhere strictly to all safety and hygiene guidelines within the hotel.

The Must-Haves
• Background: Entry-Level. Candidates should possess a strong interest in hospitality operations, guest services, and hotel management, coupled with a proactive willingness to learn and adapt to various roles within the hotel environment.
• Experience: No specific prior professional experience is required for this internship. Candidates must demonstrate a dependable, professional attitude, with a consistent focus on teamwork, punctuality, and adherence to company policies and operational standards.
• Skills: Strong communication and interpersonal skills are essential for interacting professionally with guests and team members. Effective organizational and time-management abilities are needed to handle multiple tasks in a busy hotel setting. Basic computer literacy is required for managing reservations, records, and internal communication systems. The ability to work on-site in Delhi, OH, and to stand or move for extended periods as required by hotel operations is also necessary.
• Bonus: Enrollment in or recent completion of a hospitality, tourism, business, or a related academic program is preferred for applicants.