Housekeeping Intern

Job Description

Housekeeping Intern | Sonesta International Hotels

The Tone:
This is a temporary, in-person internship at Sonesta International Hotels, a rapidly expanding organization recognized as the 8th largest hotel company in the U.S. Sonesta cultivates a uniquely diverse portfolio of owned, managed, and franchised properties across major cities and eight countries, driven by a commitment to the human side of hospitality. This role is vital in supporting the delivery of exceptional guest experiences by ensuring all hotel rooms and public areas consistently meet stringent product quality standards and provide optimum service, thereby upholding Sonesta’s promise of amazing hospitality.

The TL;DR
• Role: Internship
• Type: Temporary
• Location: In-person
• Pay: $20–$25 hourly
• Team: Housekeeping team, reporting to the Housekeeping Manager.
• Mission: To support the Housekeeping Manager in supervising housekeeping operations and performing cleaning duties to meet product quality standards and provide optimum guest service.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Supervise: Assist the Housekeeping Manager in the day-to-day supervision of the housekeeping team to uphold product quality standards and deliver optimum guest service according to hotel objectives.
• Inspect: Conduct thorough inspections of all assigned guest suites and public areas, verifying cleanliness, furnishings, and equipment condition, and providing instruction for corrective action and retraining as needed.
• Perform: Execute a range of housekeeping duties, including the cleaning of guest suites and public spaces, to ensure guest satisfaction and adherence to brand standards.
• Coordinate: Support scheduling and room cleaning assignments to optimize coverage and efficiency, and assist in training employees on job duties and equipment use.
• Manage: Help with inventory and maintenance of par levels for linen and room supplies, monitor commercial laundry operations, and oversee lost and found procedures.

The Must-Haves
• Background: Entry-Level. High School Diploma or equivalent. Foundational knowledge in hotel housekeeping operations, specifically concerning product quality standards and guest service.
• Experience: A minimum of two years of direct housekeeping experience, which must include some form of supervisory training or prior experience in a supervisory capacity within a hospitality setting.
• Skills: Demonstrated ability to communicate effectively in fluent English (reading, writing, and speaking), strong mathematical aptitude for tasks involving budgeting, profit/loss, percentages, and variances, coupled with proven problem-solving, reasoning, motivating, organizational, and training abilities.
• Bonus: Prior experience specifically within the extended stay industry and practical proficiency with Microsoft Office suite applications.