Housekeeper

Job Description

Housekeeper |

The Tone:
This is a full-time role at an unspecified lodging facility, likely serving military personnel and their families. This position is crucial for providing a clean, safe, and comfortable environment for guests by delivering high-quality housekeeping services. The role ensures guest satisfaction through meticulous cleaning, maintenance of facilities, and professional interaction, upholding rigorous program cleaning standards.

The TL;DR
• Role: Full Time
• Type: Rotating shifts, weekends, and holidays
• Location: Solomons, MD

• Mission: To ensure guest satisfaction and safety by maintaining impeccably clean and well-serviced guest accommodations and common areas.
• Tech Stack: Property Management System (PMS) software, Learning Managed System (LMS)

What You’ll Actually Do
• Comprehensive Cleaning: Execute detailed daily service, check-out, deep cleaning, and special project cleaning assignments, ensuring all tasks align with Lodging program standards, including vacuuming, sweeping, mopping, dusting, and polishing.
• Guest Room Preparation: Efficiently stock rooms with the correct number of amenities such as consumables, linens, and kitchen/bathroom items, while also removing and replacing bed linen and inspecting mattresses.
• Appliance and Fixture Maintenance: Meticulously clean and ensure the proper functionality of all in-room appliances like coffee makers, refrigerators, stove tops, and microwaves, including programming their clocks, and maintaining cleanliness of fixtures like fans, windows, and blinds.
• Common Area and Technology Oversight: Maintain cleanliness across common areas including laundry rooms, elevators, and corridors, and ensure in-room technology like TVs, alarm clocks, and phones are clean, programmed, and operational.
• Safety, Reporting & Guest Support: Apply Blood Borne Pathogen criteria, utilize provided Personal Protective Equipment, complete maintenance requests for issues, report damages or suspicious activity, and interact professionally with guests to provide information and assistance.

The Must-Haves
• Background: Possess in-depth knowledge of various cleaning procedures, the safe and proper use of cleaning equipment, and approved cleaning chemicals, along with familiarity with applicable Safety Data Sheets (SDS).
• Experience: Demonstrated proficiency in operating all in-room appliances such as coffee makers, televisions, and clock radios, combined with the ability to utilize Property Management System (PMS) software for updating room status.
• Skills:
1. Adeptness in interpreting, executing, and accurately documenting cleaning actions according to the NGIS Housekeeping Manual and program policy guidance.
2. Exceptional ability to communicate clearly and effectively in English, both verbally and in writing, when interacting with management, staff, and guests.
3. Strong organizational skills to accurately complete daily room status reports and housekeeping assignment sheets, along with sound judgment to schedule and prioritize work assignments.
4. Capability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training modules.