HashiCorp Solutions Engineer

Job Description

Introduction to IBM Global Sales

At IBM Global Sales, we foster an environment where innovation, collaboration, and expertise converge to empower clients in solving their most complex business challenges. Operating across diverse industries and geographies, you will have the unique opportunity to partner with colleagues, clients, and partners alike, co-creating solutions that drive digital transformation and deliver a lasting impact.

Success within Global Sales is fundamentally built upon a foundation of curiosity, empathy, and strong collaboration. You will effectively bridge technical understanding with exceptional people skills, cultivating trusted relationships and shaping solutions that not only enhance business operations but also contribute positively to society. IBM is committed to your professional growth, offering world-class onboarding programs, continuous learning opportunities, and a supportive cultural environment. Join our global team, passionate about driving innovation and making a tangible difference in the world, and seize the tools and opportunities to propel your career forward.

Your Role And Responsibilities

As a key member of our team, you will play a crucial role in delivering cutting-edge solutions for our clients. Your responsibilities will include:

• Collaborate extensively with the Resident Solutions Architect (RSA) on the comprehensive design and execution plans for the implementation and associated integrations of HashiCorp tool(s) within the scope of client engagements.
• Execute diligently on the technical customer solution plan meticulously designed by the Resident Solutions Architect (RSA) assigned to your customer accounts.
• Undertake the design, implementation, and ongoing management of HashiCorp enterprise solutions, ensuring robust and scalable deployments.
• Assist significantly in the design and configuration of third-party integrations, ensuring seamless connectivity and functionality with HashiCorp enterprise solutions.
• Be responsible for the creation of essential support documentation, automation scripts, runbooks, and similar collateral directly associated with the HashiCorp enterprise solutions you manage.
• Provide assistance in the application or execution of software patches and upgrades to HashiCorp enterprise solutions, primarily within non-production environments to ensure stability.
• Consult proactively with various customer application, platform, and operations teams, guiding them on best practices for integrating their diverse tools, applications, and services with HashiCorp tools.
• Execute specific technical tasks throughout the customer’s cloud transformation journey, specifically as it relates to the HashiCorp product suite, ensuring alignment and success.
• Develop robust automation solutions for the deployment, comprehensive management, and efficient operation of one or more HashiCorp solutions.
• Directly impact developer velocity by implementing solutions that streamline workflows, while simultaneously satisfying stringent objectives related to governance, risk, and controls.
• Be acutely cognizant of, and effectively communicate, the inherent business value and benefits of the HashiCorp product suite to our valued customers.
• Articulate clearly the technical functionality of HashiCorp products and any additional third-party integrations to a diverse audience, including practitioners, product owners, and managers.
• Educate individual contributors within client organizations on best practices concerning system administration, service administration, automation strategies, and advanced observability techniques.
• Be prepared to be subject to additional background checks and screening procedures as performed by specific customers.

Required Technical And Professional Expertise

To succeed in this role, you should possess a solid foundation in the following areas:

• Proficiency in Operating Linux and Windows Systems: Demonstrated hands-on experience navigating, managing, and troubleshooting both Linux and Windows server environments.
• Basic Understanding of the Software Development Lifecycle (SDLC), CI/CD, and Version Control: Foundational knowledge of modern software development practices, including continuous integration/continuous delivery pipelines and common version control solutions like Git.
• Basic Understanding of Infrastructure as Code (IaC): An appreciation for automating infrastructure provisioning and management through code.
• Exposure to and General Understanding of at Least One Public Cloud Service Provider: Familiarity with the core services and concepts of a major cloud platform such as AWS, Azure, or Google Cloud Platform.
• Strong Collaboration Skills: The proven ability to work effectively and constructively within group environments, contributing to team goals.
• Self-Directed Work Ethic: The ability to work independently, taking initiative and executing tasks efficiently based on a provided roadmap or project plan.
• Clear Communication of Technical Topics: The skill to distill complex technical concepts into simple, understandable terms for various audiences.
• Familiarity with Common Security and Compliance Requirements: A general awareness of standard security practices, regulatory compliance, and best practices in enterprise environments.

Preferred Technical And Professional Experience

Candidates with the following additional experience will be highly regarded:

• Additional Platform Knowledge: Exposure to a diverse range of cloud platforms, on-premises solutions, and related products. This includes the ability to articulate their value proposition, quantify Return on Investment (ROI), and understand the competitive landscape of various technologies.
• Advanced Solution Design: Proven experience in architecting and designing complex client solutions, leveraging current product capabilities effectively and providing valuable input to product teams for solution refinement and future enhancements.
• Enhanced Technical Accelerators: Practical experience with multiple technical accelerators used to drive sales and client engagement, such as developing compelling demonstrations, conducting Proof-of-Technology (POTs), Proof-of-Concepts (POCs), leading workshops, contributing to solution design, crafting proposals, and building Minimum Viable Products (MVPs).