Candidate
Employer
Guest Services Representative
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Job Description
Guest Services Representative (PT) | Hotel Equities
The Tone:
This is an early career opportunity at Hotel Equities, a multi-award-winning hotel development and hospitality management company, located in Columbia, SC. This role is crucial for delivering exceptional first impressions and ongoing support to guests at the Delta Hotel. The Guest Services Representative ensures a professional and courteous experience, providing accurate information and resolving inquiries to make every guest feel welcome and reassured during their stay.
The TL;DR
• Role: Early Career
• Type: Part-time
• Location: In-person, Columbia, SC
• Pay: $15–$16 hourly
• Mission: This role is responsible for providing a welcoming and efficient experience for guests from arrival to departure, ensuring all inquiries and needs are addressed promptly and professionally.
What You’ll Actually Do
• Guest Reception: Greet and register guests upon arrival, verify reservation and credit information, promote preferred guest programs, and process payments accurately.
• Guest Support: Promptly respond to and resolve guest complaints, answer telephone inquiries politely, and handle messages, wake-up calls, mail, and faxes properly.
• Financial Operations: Accept payments for accounts, maintain a house bank, make daily deposits and reports, cash checks, exchange currency, and ensure all customers establish credit upon check-in.
• Hotel & Local Expertise: Provide knowledgeable and helpful information about the hotel, its services, and local area attractions, assisting guests with luggage, shuttle service, and laundry needs.
• Revenue Generation: Actively seek opportunities to sell rooms, including upgrades, promote hotel amenities and pantry items, and have a full understanding of franchise loyalty programs to increase revenues.
The Must-Haves
• Background: Entry-Level. High School diploma or equivalent. Core domain knowledge in hospitality guest services.
• Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
• Skills: Strong verbal and written communication, basic computational ability, basic computer skills, cash handling, and credit verification.
• Bonus: Ability to work a flexible schedule including nights, weekends, and/or holidays. Enthusiasm, helpfulness, and a positive approach as a team member.
