Guest Services / Front Desk Representative (Part Time – Rotating Shifts)

Job Description

Guest Service Representative | SYNCHRONARCHITECTS

The Tone:
This is a part-time role with rotating shifts at SYNCHRONARCHITECTS, a highly entrepreneurial company operating properties focused on delivering outstanding products and services. The company thrives on diversity, teamwork, and continuous learning, always striving for excellence and community involvement. This role is vital for ensuring every guest receives exceptional service, contributing to a culture where expectations are exceeded and associates feel comfortable and empowered. The position is key in upholding the company’s high standards and living by its ONE TEAM. ONE VISION philosophy.

The TL;DR
• Role: Guest Service Representative
• Type: Part-time, Rotating Shifts
• Location: In-person

• Team: Property associates, part of a highly team-focused group.
• Mission: Consistently deliver outstanding customer service to exceed guest expectations and uphold the highest standards during their stay.
• Tech Stack: PBX phone system, key card system, PMS reservation systems, general office machines, computers

What You’ll Actually Do
• Guest Service: Consistently deliver outstanding customer service through efficient check-in/check-out processes and personalized interactions throughout each guest’s stay.
• Communication Hub: Serve as the central point for information and communication for guests, fellow employees, vendors, and other business representatives.
• Administrative Support: Perform a variety of clerical duties, including basic computer work, reception tasks, and simple accounting functions.
• Revenue Generation: Actively sell and up-sell rooms to walk-ins and phone reservations, striving for 100% occupancy while maintaining guest satisfaction.
• Operational Support: Maintain knowledge of all hotel systems, fire alarm and evacuation procedures, local area information, and assist other teams when needed, including light housekeeping tasks.

The Must-Haves
• Background: Entry-level role in customer service and hospitality operations.
• Experience: Proficiency in hotel systems including PBX phone, key card, and PMS reservation systems, with the ability to operate general office machines and computers.
• Skills: Excellent communication skills (written, telephone, in-person), ability to work a flexible schedule, strong organizational skills, cash drawer security and balancing, and the capability to work effectively under pressure.
• Bonus: Dedication, innovation, respect, drive for excellence, community focus, spirit of service, highest degree of integrity, humility, and the ability to work with people from diverse cultures and backgrounds.