Guest Satisfaction Lead

Job Description

Guest Satisfaction Lead | Cabo Bob’s

The Tone:
This is an in-person role at Cabo Bob’s, a company dedicated to creating exceptional guest experiences in the restaurant industry. This pivotal position is responsible for ensuring every guest leaves with unforgettable memories and a smile. The Guest Satisfaction Lead fosters a positive and supportive environment for both guests and team members, contributing directly to the company’s commitment to service excellence and growth.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Team: Reports to the General Manager
• Mission: To ensure every guest leaves with unforgettable memories and that their satisfaction remains paramount.

What You’ll Actually Do
• Operational Leadership: Organize and strategize for business operations, proactively identifying opportunities for enhancing workflow and overall productivity.
• Team Development & Culture: Conduct interviews and evaluate candidates for employment suitability, provide constructive feedback and coaching, and lead by example with Cabo Bob’s values (Be friendly, Be helpful, Make it great).
• Service Quality Assurance: Oversee food preparation to guarantee freshness and accuracy, ensuring the accurate execution of all catering orders and online orders.
• Compliance & Collaboration: Maintain accurate records for essential tasks such as temperature logs, cleaning evaluations, and restocking checklists, and collaborate with store managers in weekly meetings.
• Guest & Staff Engagement: Foster positive relationships with staff, guests, and management, consistently enforcing policies to maintain a safe work environment.

The Must-Haves
• Background: Current Food Handler certificates are essential for this role. This position requires a leader with a foundational understanding of restaurant operations, focused on achieving the highest standards of guest satisfaction.
• Experience: Demonstrated ability to multitask and efficiently manage various responsibilities simultaneously is required. Candidates must also be capable of adhering to a flexible work schedule, including day, night, and mid shifts, as required by business needs.
• Skills: Strong communication skills (English required) and strong interpersonal skills are critical for effective interaction with guests, staff, and management. Physical capabilities include the ability to stand for extended periods during shifts, lift and carry items weighing a minimum of 50 lbs, and perform tasks such as reaching, bending, squatting, and lifting while on shift.
• Bonus: Bilingual proficiency is a valuable asset, enhancing communication with a diverse guest base. A clean driving record is also beneficial for the responsibilities of this role.