Global Pre-Sales Engineering Operations Manager

Job Description

Senior Manager, Global Pre Sales Engineering Operations | Mimecast

The Tone:
This is a full-time role at Mimecast, located remotely, supporting a global organization. Mimecast disrupts cybercriminal activity, protecting the work people build in a world where AI agents move at machine speed. This role is critical for building the operational backbone of the worldwide Sales Engineering organization, enabling them to tell Mimecast’s full platform story with speed and consistency everywhere the company does business.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote
• Pay: $132000–$198000 yearly
• Team: Reports to the Global Pre-Sales Leader, supporting a 70+ person Sales Engineering organization.
• Mission: Standardize how pre-sales operates across regions, turn distributed data into decision-ready reporting, and act as the connective tissue between Field Sales Engineering, Product & Engineering, and Sales Operations.
• Tech Stack: Snowflake, Salesforce, Workday, Confluence, Jira, Claude

What You’ll Actually Do
• Standardize Operations: Define and maintain a standardized global operating model for pre-sales engineering, including POV/POC intake, qualification, execution, and close-out.
• Optimize Performance: Design, implement, and monitor global Sales Engineering KPIs, such as POV Tech Win Rate and POV Cycle Time, with structured countermeasures when performance slips.
• Enhance Infrastructure: Own and continuously improve demo readiness, scheduling, access governance, and enablement infrastructure across various products in partnership with Product & Engineering.
• Drive Efficiency: Identify and roll out tooling and process improvements that increase Sales Engineer productivity, reduce administrative burden, and strengthen adoption across the global field organization.
• Enable Alignment: Serve as the operational liaison between Field Sales Engineering and Product & Engineering, translating roadmap and launch-tiering changes into enablement needs and helping address risk.

The Must-Haves
• Background: Bachelor’s degree in Business, Engineering, or a related field; advanced experience leading pre-sales or Sales Engineering operations, revenue operations, or a related operational function within a technical, cybersecurity, SaaS, or enterprise technology environment.
• Experience: Demonstrated ability to build and run KPI programs, operational dashboards, and performance reporting for a distributed, multi-region organization. A track record of process standardization, continuous improvement, and adoption in a dynamic, high-growth environment.
• Skills: Strong analytical capability and hands-on proficiency with data and reporting platforms such as Snowflake and Salesforce; ability to influence cross-functional stakeholders across Sales, Sales Engineering, Product & Engineering, and Sales Operations without direct authority; practical knowledge of pre-sales methodologies, including POV/POC frameworks and demo environment operations in a cybersecurity or SaaS context.
• Bonus: An MBA or process-improvement certification, such as Lean Six Sigma; familiarity with AI tools, such as Claude, to support day-to-day work.