General Manager – Residential Home Services

Job Description

General Manager | Advantage Pro Services, Inc.

The Tone:
This is a full-time role at Advantage Pro Services, Inc., located in Houston, TX. The company is a rapidly growing residential home services provider specializing in window cleaning, pressure washing, and gutter cleaning, currently on a deliberate path from $3M to $6M+ in revenue. This General Manager position is critical to leading the company through this growth phase, owning the P&L, and fostering a people-first culture where accountability and hustle are rewarded. The ideal leader will model behavior and hold a team of 30+ employees accountable to achieving significant business results.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Houston, TX
• Pay: $105000–$140000 yearly
• Team: Leads 6 direct reports and 30+ employees, reports to the Owner / CEO.
• Mission: Owns the full P&L and drives the company from $3M to $6M+ revenue, ensuring five-star service delivery.
• Tech Stack: ServiceTitan, Jobber, HubSpot

What You’ll Actually Do
• Sales & Growth Leadership: Lead, coach, and hold the Business Development Manager and Outside Sales team accountable to set and achieve monthly and quarterly sales targets, owning the overall revenue number.
• Operational Excellence: Oversee daily field operations to ensure crews are staffed, scheduled, and producing efficiently, while managing COGS to maintain target percentages of revenue.
• Financial Management: Own the company’s full P&L, reviewing actuals weekly with the Comptroller, managing department budgets, and presenting monthly performance to the CEO with corrective action plans as needed.
• Customer & Quality Assurance: Partner with the CXM Manager to maintain high NPS scores and customer retention rates above industry benchmarks.
• Team & Culture Development: Lead direct reports and 30+ total employees with a focus on urgency, accountability, and respect, collaborating with HR on talent management to build a rewarding and high-performing culture.

The Must-Haves
• Background: Director-level operations leadership with 4+ years of experience in residential or commercial field services, specifically within home services, pest control, landscaping, or facilities management.
• Experience: Proven track record of P&L ownership, managing budgets, hitting revenue targets, and explaining variance to leadership, coupled with experience selling and leading sales teams, including cold calling or door-to-door experience.
• Skills: P&L management, Sales leadership, Field operations oversight, Team development and performance management, Budget management.
• Bonus: Prior branch manager or General Manager experience at a national home services company, experience scaling a service business past $5M revenue, familiarity with field service software, and knowledge of the Houston-area market.