General Manager – Hotel Operations

Job Description

General Manager | Vision Hospitality Group, Inc.

The Tone:
This is a full-time role at Vision Hospitality Group, Inc., an entrepreneurial company that thrives on diversity, teamwork, and continuous learning within the hospitality sector. The General Manager is crucial for overseeing all hotel operations, driving guest and associate satisfaction, and ensuring financial success, aligning with the mission to be a leading and respected hotel company. This role demands a leader who can embody the company’s culture, foster an inclusive environment, and actively contribute to the community.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Team: Leads department managers and hotel associates, working as part of the “ONE TEAM. ONE VISION.” philosophy.
• Mission: To oversee the entire operation of a hotel, ensuring satisfaction for guests, associates, and owners, while meeting financial and cultural objectives.

What You’ll Actually Do
• Overall Operations Management: Be responsible for the complete operation of the hotel, encompassing hiring, training, budgeting, sales, and accurate reporting.
• Culture and Leadership: Continuously exemplify and live by the company’s culture, providing innovative ways to align with the mission and engaging in internal growth programs.
• Performance and Goal Achievement: Meet and exceed company goals and metrics, including completing all required brand-specific, Vision University, and health and safety training.
• Financial and Sales Leadership: Develop annual operating and capital budgets, ensure compliance with corporate accounting procedures, and actively lead the hotel’s Sales & Marketing effort.
• Guest and Associate Satisfaction: Deliver exceptional guest service results, measured through satisfaction scoring and social media, while monitoring performance, developing, and guiding associates in their career paths.

The Must-Haves
• Background: Manager level, with a desire to operate a “best in class” hotel.
• Experience: Minimum of one year of previous hotel experience.
• Skills: Excellent communication, leadership, problem-solving, and interpersonal skills; ability to keep business functions confidential; capable of working a flexible schedule including nights, weekends, and holidays.
• Bonus: Previous Assistant General Manager (AGM) or operations management experience is preferred.