General Manager

Job Description

General Manager – Phoenix (7th & Glendale) | Better Buzz Coffee

The Tone:
This is a full-time General Manager role at Better Buzz Coffee, located in Phoenix, AZ, specifically at 7th & Glendale. Better Buzz Coffee is a rapidly growing brand that started with a dream and a coffee cart, now building a thriving community by roasting organic, fair trade coffee and offering a unique food and drink menu. This role is pivotal in leading the cafe and embodying the company’s commitment to outstanding guest service and a fun, upbeat work environment, driving the mission to elevate the coffee experience daily. Leaders who are excited to challenge themselves and grow will find great opportunities here.

The TL;DR
• Role: Full Time
• Type: 45 hour work week
• Location: In-person, Phoenix, AZ
• Pay: $32.00-$35.00/hour (translates to $79,000 – $86,000 annually)
• Team: Leads the cafe team
• Mission: To create the “Buzz Life experience” for all guests and team members, developing and maintaining a consistent Better Buzz Coffee experience in line with company values, and upholding the mission to elevate the coffee experience daily.

What You’ll Actually Do
• Lead Cafe Operations: Lead the cafe team with efficiency, respect, friendliness, and professionalism, serving as a shining example of great service and what it means to build connections, ensuring the Buzz Life Experience for all guests and team members in a welcoming environment.
• Team Development & Inspiration: Hire, train, motivate, and inspire team members to have fun and create a BETTER EXPERIENCE with every transaction, fostering a positive energy within the team.
• Financial & Operational Oversight: Run a profitable location by keeping food and labor costs within standard, driving sales, executing accurate inventories, and creating timely schedules while ensuring daily labor and break compliance.
• Brand & Quality Standards: Enforce all brand standards and expectations, champion a safe, harassment-free and discrimination-free workplace, lead all food safety standards, and maintain a Yelp & Google score at 4.2 or higher.
• Community Engagement & Problem Resolution: Become an active part of the neighborhood and community by building connections and learning guest names, while also tackling difficult conversations to resolve issues and fairly enforcing accountability.

The Must-Haves
• Background: Manager level, responsible for leading a cafe. High School Diploma or GED graduate preferred. Requires core domain knowledge in a high-volume, high-velocity coffee or fast casual environment.
• Experience: 3 years of prior General Manager experience and 3 years of Food & Beverage experience are required, specifically in a similar high-velocity, high-volume setting.
• Skills: Strong capabilities in team leadership, training, and motivation; ensuring outstanding guest hospitality and brand experience; proficient in operational management including scheduling, inventory, and cost control; skilled in driving sales and resolving complex issues.
• Bonus: Experience with high volume drive-thru operations and new location openings is a plus.