Fraud Support Analyst

Job Description

Fraud Support Analyst (Entry Level, Contract to Hire)

TEKsystems is seeking a highly motivated and detail-oriented individual for an Entry Level Fraud Support Analyst opportunity. This is a fully onsite Contract to Hire position based in Pittsburgh, PA, with a bachelor’s degree required. You will be instrumental in ensuring financial security by detecting and preventing fraud.

About the Role

As a Fraud Support Analyst, you will play a critical role in a 24x7x365 operation, providing essential fraud support. You will handle inbound and outbound communications, manage tickets, and assist the Fraud Support Center in assessing and evaluating transactional alerts for potential fraud. A key aspect of this role involves troubleshooting and problem-solving for clients encountering difficulties with retail applications on the company’s website.

You will act as a crucial liaison between the Fraud Support Center, various business units, and clients. Additionally, you will be responsible for incoming and outgoing customer contact via approved methods (calls, email, web portal), prioritizing interactions, and meticulously documenting all pertinent information according to company standards. This role requires conducting thorough research to provide resolutions or escalate issues, leveraging operational runbooks and documented knowledge articles.

Key Responsibilities

• Consume and manage inbound/outbound communications through ticket creation and management.
• Provide 24x7x365 fraud support, including working holidays.
• Assist in assessing, evaluating, and making decisions on transactional alerts for potential fraud.
• Troubleshoot and problem-solve for clients experiencing difficulties with retail applications.
• Act as a liaison between the Fraud Support Center, other business units, and clients.
• Handle incoming and outgoing customer contact (call, email, web portal) to identify and prioritize interactions.
• Document pertinent information according to company standards.
• Conduct research to provide resolution or escalation, utilizing operational runbooks and knowledge articles.

Required Skills & Qualifications

• Investigation and Analysis
• Fraud Detection
• Customer Service Oriented
• Call Center Customer Service experience
• Strong Analytical abilities
• Excellent Attention to Detail
• Ability to Multitask effectively
• Bachelor’s degree required.
• Willingness to work holidays.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position, fully onsite in Pittsburgh, PA. While the primary location is Pittsburgh, PA, candidates may also be considered for Birmingham, AL.

Compensation & Benefits

The pay range for this position is $20.00 – $22.00/hr.

Eligible benefits for this temporary role may include (subject to eligibility requirements, job classification, length of employment, specific elections, plan, or program terms, and are subject to change):

• Medical, Dental & Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and Long-term Disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on April 14, 2026.

About TEKsystems

TEKsystems is a leading provider of business and technology services. We partner with clients to activate ideas and solutions, helping them navigate a new world of opportunity and accelerate business transformation. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia, we are an industry leader in Full-Stack Technology Services, Talent Services, and real-world application. We collaborate with progressive leaders to drive change, delivering business outcomes and making positive impacts in our global communities. TEKsystems is an Allegis Group company. Learn more at TEKsystems.com.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.