Float Front Office Associate

Job Description

Float Front Office Associate

RAYUS now offers DailyPay! Work today, get paid today! (DailyPay implementation is contingent upon initial set-up period)

Job Summary

RAYUS Radiology is actively seeking a dedicated Float Front Office Associate to join our dynamic team. We are committed to revolutionizing radiology by emphasizing its critical role as the initial step in accurate diagnosis and effective treatment. Join us and contribute to a brighter future in healthcare!

As a Float Front Office Associate, your primary responsibilities will involve providing exceptional service to both patients and referring professionals. This includes efficiently answering phones, scheduling appointments, and warmly greeting and registering patients with a professional and sincere demeanor.

This is a full-time position, working 40 hours per week, with varying shifts. Float Front Office Associates must be adaptable, with availability for shifts ranging from 5:30 AM to 2:00 PM, to as late as 1:00 PM to 9:30 PM, and any shifts in between. You will be cross-trained to operate at all 9 of our locations and will be scheduled based on the operational coverage requirements across the market.

Essential Duties And Responsibilities

(55%) Registration

• Greet and check-in patients scheduled for imaging services.
• Process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as a liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
• Maintain the organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain a supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk-in patients.
• Process requests for image orders and CDs from both referring physicians and patients.
• Maintain an up-to-date and accurate database of all current and potential referring physicians.

(20%) Insurance

• Verify patient’s insurance coverage.
• Pre-certify all patient exams with the patient’s insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.

(5%) Other Tasks and Projects

• Completes other tasks and projects as assigned.

Remote Position: No

Status: Full-time

Requirements

Required:

• High School Diploma, or equivalent.
• One (1) year of Customer Service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Preferred:

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual.

RAYUS is dedicated to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology, and services – all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer competitive benefits (based on eligibility) including medical, dental, and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, holiday pay, and many more! Visit our career page to see them all: www.rayusradiology.com/careers.