Field Service Technician Assistant

Job Description

Field Service Technician Assistant | Archrock

The Tone:
This is a full-time, field-based role at Archrock, requiring extensive travel to customer locations and readiness for varied weather conditions. Archrock is recognized as a premier provider of natural gas compression services and a leading supplier of aftermarket services to customers across the U.S. In this critical assistant role, you will support essential maintenance and repair activities on gas compression and process equipment, directly contributing to Archrock’s commitment to customer operational efficiency, safety, and satisfaction. Your contributions will be vital in ensuring the reliable functioning of essential energy infrastructure.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Various Field Locations (extensive travel required)
• Team: Reports to a supervisor; may serve as a resource to less experienced colleagues.
• Mission: Assist with the maintenance and repair of gas compression and process equipment to ensure reliable customer operations.
• Tech Stack: Internet Explorer, Outlook

What You’ll Actually Do
• Environment Management: Maintain a safe, well-organized, and compliant work environment in adherence to Archrock’s health, safety, and environmental policies.
• Field Service Execution: Work collaboratively with experienced technicians to perform essential field tasks, including Call Outs, Preventative Maintenance, Major Maintenance, Overhauls, and equipment mobilization/demobilization.
• Mechanical Troubleshooting: Participate in diagnosing and repairing mechanical issues on various compressor configurations, developing proficiency under the guidance of technical experts.
• Documentation and Reporting: Accurately and promptly complete all required service documentation and submit it according to established procedures.
• Customer Support: Begin to develop customer service skills while contributing to service quality and customer satisfaction for assigned equipment.

The Must-Haves
• Background: Demonstrated mechanical experience, complemented by a general understanding of mechanical principles and basic electronics. Foundational knowledge of relevant Health, Safety, and Environment (HSE) procedures and regulations is required to ensure compliance.
• Experience: Proven hands-on mechanical experience with gas or diesel engines and compressors is highly valued. The role requires willingness and availability to respond regularly to after-hours, on-call service requests. New hires will work under direct supervision, especially during the initial 1-6 month Short Service Employee period, with opportunities for increased autonomy as proficiency grows.
• Skills: Strong ability to read, write, and speak English effectively for understanding technical documentation, work orders, and communicating with team members and customers. Essential basic computer skills, including familiarity with Internet Explorer and Outlook, are necessary for completing administrative tasks. Strict adherence to all company and regulatory health, safety, and environmental procedures is paramount.
• Bonus: A high school diploma or equivalent is preferred. Completion of specialized gas or diesel engine and compressor school or relevant training would be a significant advantage.